Reservations in Advance
We recommend you book in advance to ensure your preferred time and experience is available.
Reservations On Hold
Reservations cancelled within 48 hours will be put on hold and the client will have a period of twelve (12) months to enjoy the service or experience for which the reservation was made, which period will begin to run from the first cancellation/modification of the reservation. If the reservation is not enjoyed within the 12 months indicated, the client will lose 100% of the amount of their reservation by executing the aforementioned cancellation policy.
Age Requirement
The minimum age required for access to AIRE Ancient Baths is 18.
Exclusion Conditions
The AIRE experience is based on tranquility and relaxation. Customers who do not comply with the rules of use, conditions of silence and other guidelines previously described, may be asked to leave the facilities. If you have any special requirements or needs, we recommend you to contact us prior to your visit or booking to discuss arrangements/requirements.
Healthy Conditions
Please inform us when making the reservation of any health conditions, allergies, injuries or special accessibility/mobility requirements that could affect your service.
Personal Articles
We regret that we cannot be responsible for any loss or damage to personal items while your visit to AIRE. Please keep all valuables locked in your locker during your visit and make sure it is properly locked before leaving the locker room to begin your experience.
If you have problems with your reservation, please contact your AIRE Ancient Baths center.
Warning
Only PAID reservations will be made effective through this means. To book in any other way you must contact AIRE Ancient Baths (London) +44 20 3830 4610.
1. Who we are and how to contact us
AIRE Ancient Baths London Ltd
Vat No. GB294008208
Company no. 010612826
Registered office address: Wells House, 80 Upper Street, N1 0NU, London, UK
Trading address: 2-3 Robert St, WC2N 6RL, London, UK
Telephone: +44 20 3830 4610
Email: london@beaire.com
In compliance with current legislation, AIRE Ancient Baths London Ltd operates the website www.beaire.com (“Website”) and set out below the terms and conditions for the products and/or services we offer, and the rights and obligations of the provider and client user (as defined below).
2. Application of and parties to these conditions
The present Terms and Conditions (hereafter referred to as "conditions") regulate the relationship between AIRE Ancient Baths London Ltd, ("AIRE Ancient Baths", "provider" and "we") and the client ("client user" and "you"). These conditions apply to all the transactions carried out via the Website.
A client user is the internet user who acquires this status by accessing and using this website, using the different forms found throughout the Contact, Booking or Gift process. They are responsible for ensuring that the personal data given to the provider is correct, in accordance with the section on client user registration at paragraph 10.
3. Acceptance of these conditions
By using the Website, the client user accepts these conditions and agrees to comply with them. The client user confirms that they have the capacity to accept these conditions. The provider recommends that the client user prints and retains a copy of these conditions for future reference.
4. Validity and duration of these conditions
These conditions remain valid and from the time of publication on the Website and will apply to each client user when that client user uses the Website including when the client user purchases any services or goods.
5. Changes to these conditions
The provider reserves the right to amend these conditions from time to time without it affecting the goods or services that were purchased by the client user prior to their amendment.
The client user should check the conditions each time they use the Website to ensure that they understand the conditions that apply at that time.
6. Purchase of goods and services
The client user may purchase goods or services including products, experiences or gift cards through the Website by clicking on the "Gift" and "Reservation" sections.
7. Geographical scope of these conditions
The use of the Website and any purchases of goods or services on the Website are made in the United Kingdom and are subject to UK laws and regulations. The provider does not accept orders from, or deliver goods to, outside of the UK.
8. Product information
The goods and services on the Website conform in all material respects with their description and image.
9. Taxes and shipping costs
In accordance with current regulations, all purchases made through the Website will be subject to VAT of 20%.
The prices, unless expressly stated otherwise, do not include shipping costs or any other additional services for the purchased goods or services.
10. Steps in the purchase of goods or services process
10.1. Access and use of the website
To purchase goods or services on the Website, the client user must select the "Gift" and / or "Booking” section.
10.2. Pre - Arrivals and Pre- Booking Considerations
The following statements do not contain personal opinions as to our suitability for those people with special mobility and/or accessibility requirements, but aims to accurately describe the facilities and services that AIRE ANCIENT BATHS offers to all our visitors.
AIRE Ancient Baths is housed in ancient building, which combines different rooms and types of pools, spread over different floors, so it is not always easy to find your way around. We therefore encourage our clients to contact us to discuss their needs.
We advise guests with special accessibility/mobility requirements to visit the spa with a friend or carer who can help them navigate the spa. Please share any information about difficulties, mobility limitations or disabilities you may have prior your arrival, so we can make the experience work for you.
AIRE Ancient Baths is wheelchair accessible with lifts, inclined walkways or ramps to most locations, but there are some limitations due to the historic structure of the building and the nature of the environment.
No guarantee can be given that electric wheelchairs can be stored during your visit due to limited space, and passageways / fire exits are required to be kept clear at all times. Mobility scooters are not permitted in the Spa but may be parked in front of the main reception, where they can be left at the owner's risk.
Electric wheelchairs are not allowed inside the bathing and massage circuit. There are wheelchairs available for guests to gain access to the facilities. These are for general use and not allocated to a given guest. Staff are not available to push guests around the Spa, so we advise bringing a carer to assist.
Mobility scooters are not allowed inside the premises. You will have to leave it parked outside the entrance, under the responsibility of the owner.
Many of the therapy beds can be lowered to assist access. However, there are no hoists or adult changing tables in the changing rooms or treatment rooms.
It must be noted that our staff are not ‘person manual handling’ trained. We would advise that you bring a carer. If this is not possible please contact us in advance so that we can discuss your requirements.
For reasons of hygiene and allergies, we cannot allow service dogs access to the changing, bathing and massage areas, and we do not have a space in our facilities for their care. We advise you to come accompanied by a friend or carer, and to let us know well in advance so that we can find the best way of looking after you within our possibilities.
If you have any special requirements or needs, we recommend that you contact us prior to your visit or booking to discuss arrangements/requirements. We will be happy to arrange a pre-visit familiarisation tour prior to your visit before our centre opens in the morning.
10.3. Reservation process
To start the online booking process, go to our website www.beaire.com and access the BOOKING section that you will find at different points of the website. To make a booking you must select a date, an experience, the number of attendees and a time that suits your needs. Please note that the time you choose refers to the start time of your experience. The order in which you select the date, experience, number of people and time may vary depending on the route you take through the website (there are different entry points).
Once you have made your selection, you will be taken to the checkout process, where you will need to enter your personal details, choose your preferred payment method and enter your payment details. You must also accept the Terms and Conditions, as well as the Privacy Policy.
After verifying the payment, a message will appear on the screen confirming that the payment has been made, thus confirming your booking. You will receive an email with the details of your booking. If you require an invoice, you can request one at that time.
You may cancel your purchase by making use of the Right of Withdrawal within 14 days of the purchase by means of a reliable written communication to the registered office of the entity, or by e-mail to the address london@beaire.com indicating ‘withdrawal of purchase/reservation’ and indicating the number of your reservation or order that appears in the e-mail sent to you by the reservations department.
10.4. Gift process
To start an online gift process, go to our website www.beaire.com and access the section GIFT that you will find at different points of the website. To make a gift you must select an experience, the number of people, the format (Physical or Digital Box) and a delivery method (Email, PDF, WhatsApp, courier or collection at the AIRE centre), which will vary depending on the format you have chosen and the device on which you are making the purchase. If you choose the digital gift format, you will be able to add a personalized dedication and configure other personalization options that you will see on the screen. In addition, depending on the format you have chosen, you may have to enter some information about the person you are giving the gift to, which we will use to send it to them.
Once you have made your selection, you will be taken to the payment process, where you will have to enter your personal details, choose your preferred payment method, and enter your payment details. In addition, you must accept the Terms and Conditions, as well as the Privacy Policy.
After verifying the payment, a message will appear on the screen confirming that the payment has been made, thus confirming your purchase. You will receive an email with the details of your purchase/gift. If you need an invoice, you can request one at that time.
You may cancel your purchase by making use of the Right of Withdrawal within 14 days following the purchase by means of a reliable written communication to the registered office of the entity, or by e-mail to the address london@beaire.com indicating ‘withdrawal of purchase/reservation’ and indicating the number of your reservation or order that appears in the e-mail sent to you by the reservations department.
Expiration of Gift Boxes: Our Gift Boxes, physical or virtual, expire after one year from purchase date, and can only be redeemed at the same centre for which they were purchased. They are transferable and can be redeemed online or by contacting our reservations department.
ATTENTION: Once a booking of the AIRE service/experience has been made using the Gift Box, it will be governed by the Terms and Conditions applicable to bookings in terms of cancellations, modifications and deadlines.
Specific terms which apply during the purchase process
11. Essential Spa Information
CANCELLATION AND RESCHEDULING POLICY
Other than for bookings made using gift cards, if you wish to cancel or reschedule a booking for an experience or treatment, you must do so at least 48 hours before the start time of the experience or treatment. If you cancel a booking at least 48 hours before the start time, you will be eligible for a full refund. We will charge the full value of a booking for any experience or treatment cancelled or rescheduled less than48 hours before the scheduled treatment time. A credit card number is required at the time of the booking.
If you wish to cancel or reschedule a booking for an experience or treatment made using a gift card, you must do so at least 48 hours before the start time of the experience or treatment. If you cancel a booking at least 48 hours before the start time, the value of the experience or treatment will be refunded to the gift card. We will charge the full value for any experience or treatment cancelled or rescheduled less than 48 hours before the scheduled treatment time. Gift cards cannot be exchanged for cash.
To cancel or reschedule a booking for an experience treatment paid for by credit / debit card or using a gift card, you must contact us by email (london@beaire.com) or telephone (+44 20 3830 4610).
The reservation is charged in advance at the time of booking. Bookings can be modified or cancelled up to 48 hours before the booking date, after which the client will lose 100% of the booking amount. In case of cancellation before 48 hours, the reservation will be suspended and the client will have a period of twelve (12) months to enjoy the service or experience for which the reservation was made, starting from the first cancellation/modification of the reservation. If the reservation is not enjoyed within the 12 months indicated, the client will lose 100% of the amount of his reservation by executing the above mentioned cancellation policy.
REFUNDS
You may request a refund of any booking for an experience or treatment at any time other than with 48 hours of the start time of the experience or treatment. Where valid refund requests are received, we will aim refund you to the account with which payment was made in full, within 48 hours.
You may request a refund for any gift card purchase within 14 days of the purchase date. Where valid refund requests are received, we will refund you for the value of the gift card less any experience of treatments which have either been completed or which are scheduled to take place within 48 hours of the time at which the refund request was received by us.
You request a refund you must contact us by telephone, email or post and you must provide us with proof of purchase along with the receipt or complete gift card (if applicable).
ARRIVAL TIME
To enhance you AIRE Ancient Baths experience, we encourage you to arrive 30 minutes prior to your scheduled appointment time.
Upon arrival at AIRE Ancient Baths, you will be required to complete a health questionnaire. This information will not be processed in any electronic database. Please note that if you arrive late your experience time will being shortened accordingly.
AIRE Ancient Baths will provide towels, robes and slippers and any amenities required for use during your visit.
LOSS OR DAMAGE
Lockers are provided during your time at AIRE Ancient Baths. We regret that we cannot be held responsible for any loss or damage of personal possession.
All lost property found on the premises should be handed in at the reception. Items will be stored for 4 months, and if they are not collected within this time, they will be donated to local charities. Liquids, undergarments and hairbrushes are kept for 24 hours only.
AIRE ANCIENT BATHS ETIQUETTE
The AIRE Ancient Baths is a relaxing and tranquil environment. Please respect all guests´ rights to privacy and serenity.
The use of mobile phones and cameras is only permitted in the reception lounge.
The use of swimwear is compulsory.
AIRE Ancient Baths is a smoke-free zone.
AIRE Ancient Baths reserves the right to deny entry to people who display signs of alcohol intoxication.
AGE REQUIREMENT
The minimum age requirement for access to the AIRE Ancient Baths is 18.
PREGNANCY
Unfortunately, if you are pregnant you will not be able to enjoy any of our AIRE Ancient Baths experiences. Due to specific nature of our treatments, we cannot offer expectant mothers to take part in any of our treatments or the bath experience. We do not offer any pre-natal treatments at this time.
Thank you for your cooperation and we look forward to having you back in the future post-pregnancy so that you can enjoy a great experience with us.
PRICES
All prices are quoted in pound sterling, include 20% VAT and are subject to change at any time. Gratuities are not included and are welcomed at your discretion.
GIFT CARDS
Our physical and virtual gift cards expire after one year from the date of purchase and can only be redeemed at the same center for which it was purchased. They are transferable and may be used online or by contacting our booking department.
There will be no fee to replace a lost, stolen or destroyed gift certificate.
12. Product availability
The purchase of products is subject to the availability of AIRE Ancient Baths experiences via online booking. In the event of error, we will contact the client user prior to booking and will give them the option to either change their day booking or to cancel at no cost to them.
It is possible that on some specific dates (for example, Valentine's Day, Mother's Day, etc,...), the Gift Box cannot be used due to the existence of special promotions where AIRE Ancient Baths only offers certain Experiences or rituals. These dates will be published on our website and RRSS well in advance. If you want to use your Gift Box during those dates, you can do so by paying the price difference between the value of your Box and the cost of the scheduled Experience or Ritual. We recommend you book your Experience in advance by visiting our website www.beaire.com or by calling our Call Center
13. Types of products
The Website has a wide variety of treatments, rituals and massages that are set out in separate categories for ease.
14. Maximum order amount
The maximum cost is limited by the number of services available per type.
15. Expenses, shipping methods and delivery time
Delivery of gift cards by courier may attract an additional cost, which will be shown during the purchase process.
16. The delivery time
The time of delivery will be determined during the booking process in accordance with the courier.
17. Taxes
In accordance with current regulations, any purchase made through the Website will be subject to VAT of 20%.
18. Payment methods
The client user will be able to pay by credit/debit card, which in addition to other info requires:
- Card number
- CVV
- Card expiration date
- Name
- Billing address and post code
Once you have confirmed all of your purchase information (items, shipping methods, delivery address and billing) an option will appear asking you to choose your desired payment method and enter your data.
In the event that the payment platform informs you that your card has been refused, the order will automatically be cancelled and the client user will be informed online at the time of the cancellation.
Your card data will not be stored in our database, as it is entered via the secure website of the selected bank. Your card data is protected at all times by the bank’s secure servers, which use SSL encryption in their communications.
19. General provisions on the payment process
The payment by the customer confirms their acceptance of the conditions contained in this document, as well as the specific conditions of the products that they wish to purchase at any time and which will be explained to them for prior acceptance during the purchase process.
For any form of payment selected by the client user, all payments shall be subject to the terms and conditions of the participating financial entities or secure payment platforms (such as Visa and Mastercard) that are applicable to the client user.
Once payment has been correctly submitted the client user will receive a confirmation email with the details of their order.
Products are sent to the address provided by the client user.
We reserve the right to cancel payments or orders in the event that there are indications of a fraudulent transaction. In such cases, we will inform the competent authorities of said conduct in the anticipation that an investigation (if warranted) will prevent any fraud.
20. The return of defective, damaged or incorrect products, or exercising the right to cancel
When exercising your right to cancel, you will be reimbursed for the product(s) purchased, including the full amount of the purchase, and, if applicable, delivery costs in the sum of the least expensive delivery method. If you selected home pickup, you will be liable for the cost of the collection.
In exercising the right to cancellation, customised products may not be returned, or products which do not have their original packaging intact or are unsealed. We will not accept the return of any products that indicate that the protective film of the box or wrapping has been manipulated in some way.
This provision does not affect the client user’s rights under current legislation. Where, upon delivery, you believe that the product does not conform to the one stipulated in the contract, is damaged during shipment, or is incorrect, you will need to contact us immediately via our contact form, providing your order details, the product information including details of any damage it has suffered.
Once the return request has been examined and the appropriate verifications have been carried out, we will proceed to collect the product at the place of delivery before sending a confirmation email.
For products purchased through the Website, we will carefully examine the returned product and within a reasonable time frame will notify you via email if it should be returned or replaced (if applicable). The return or replacement of the item will take place as soon as possible and, in any case, within 14 calendar days after we send you an email confirming that the return or replacement of the non-conforming item will proceed. The amounts paid for those products that are returned due to a proven fault or defect will be refunded in full, including the costs incurred for delivering the item. The refund will be made via the same payment method that was used to make the purchase.
The client user’s rights set out in current legislation are not affected. If you have received an incorrect order, please write to our customer service team at london@beaire.com. We will be happy to assist you in correcting the error.
21. Exceptions to the right to cancellation
The right to cancellation does not apply to the delivery of products which have been altered by the client user.
22. Customer service: help, suggestions and complaints
At any time, you can contact our customer service team to ask for help, make a suggestion or submit a complaint by writing to london@beaire.com.
23. Provider rights
The provider has the right to:
- maintain, modify or suspend the Website without prior notice;
- change offer prices;
- reject orders due to inventory shortage or non-payment by the client user;
- reject client user access to computer applications in the event of non-compliance with these conditions;
- receive the amount properly and correctly paid by the client user;
- retain full ownership of an item until it is paid in full by the client user; and
- proceed to correct or rectify errors made by humans or computers.
24. Limitation of liability
Nothing in these conditions limits any liability which cannot legally be limited, including but not limited to liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; and
- breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
All the information provided by the client user to the provider via the corresponding forms must be true and accurate. It is the client user's responsibility to duly update the data supplied to the provider. In any case, the Provider is exempted from any liability for damages resulting from the client user having provided false, insufficient, inaccurate or incorrect information.
Access to the Website does not imply any obligation on the part of the provider to verify the authenticity, suitability, completeness, accuracy and adequacy of the information provided by the client user via the corresponding forms.
In relation to customer activity on our website, for the avoidance of any doubt, the Provider shall not in any case be liable to the parents, guardians or legal representatives of any minors (those under the age of 18 years old) with respect to authorising access, providing personal information, use of or contracting any products or services offered through the applications or the website. It will be the responsibility of the aforementioned parents, guardians or legal representatives to supervise access and use of the applications or the website.
A client user’s access to the Website does not imply any obligation on the part of the provider to ensure the absence of viruses or computer elements that may have a harmful effect on the client user's computer equipment. In any case, it is up to the client user to have the necessary tools to detect said viruses or harmful computer elements. Consequently, the provider shall not be liable for any possible damage to client user or third-party computer equipment when accessing content.
The provider shall not take responsibility for any interruptions in electrical or telecommunications services that prevent client users from using the offered services.
Applicable law and jurisdiction
If you are a consumer, please note that the terms of this policy, its subject matter and its formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.