Terms and Conditions

1. - Legal Framework

AIRE ANCIENT BATHS LONDON, LTD

Vat No. GB294008208

Company no. 10612826

Tax address: Wells House 80, Upper Street, N1 0NU London, UK

Phone: +44 2080 775356

Email: booking.london@beaire.com

In compliance with current legislation, the entity AIRE ANCIENT BATHS LONDON, LTD which operates via the internet from the website WWW.BEAIRE.COM describes below in detail the general terms and conditions for the products and/or services it offers, from which the rights and obligations of the parties have their origin.

2. - Identification

The present General Terms and Conditions (hereafter referred to as "conditions") have the regulation of the relationship between AIRE Ancient Baths London Ltd., hereafter referred to as "provider") and the clients (hereafter referred to as "user") as their function. This relates to all the transactions carried out via the website’s online shop.

2.1.- Offeror Company

AIRE ANCIENT BATHS LONDON, LTD

Vat No. GB294008208

Company no. 10612826

Tax address: Wells House 80, Upper Street, N1 0NU London, UK

Physical Address: 2-3 Robert St, WC2N 6RL, London, UK

Phone: +44 2080 775356

Email: booking.london@beaire.com

And the other party:

2.2. The User

A user or client is understood to be the internet user who acquires this status by registering on the website using a form and assigning themselves a user key and password over which they have full responsibility for their use and custody. They are responsible for the veracity of the personal data given to the provider, as we shall see in the section on User Registration.

3. - Acceptance

By accepting these conditions, the user declares:

  1. That they are a person with the capacity to contract in accordance with current regulations.
  2. That they have read and accepted these conditions.

4. - Availability

At any time, the user, prior to the initiation of the procedure for contracting products, has access to these conditions, which may be stored and/or reproduced on a durable medium.

5. - Validity or Duration

The period of validity or duration for the present conditions and particular terms and conditions will be the time that they remain published on the aforementioned website, and will be applicable from the moment in which the user makes use of the web site and/or proceeds to contract any products.

6. - Modifications

The provider reserves the right to unilaterally modify these conditions without it affecting the goods or promotions that were acquired by the user prior to their modification.

The user commits to reading the terms and conditions carefully each time that they proceed to contract a product, as they may have been subject to change since the last time that they consented.

7. - Nullity

If any provision in these conditions is found to be wholly or partially invalid or unenforceable, such invalidity shall affect only that provision or that part thereof which is found to be invalid or unenforceable. The remainder of the conditions remain unaffected.

8. - Purpose of Contract

The purpose of this contract is to regulate the contractual relationship of buying and selling between the provider and the user that begins when the latter accepts the purchase during the online contracting process by means of the mechanisms set out below.

The contractual relationship of buying and selling involves the delivery, in exchange for a price determined and publicly displayed via the website, of one or more specific products.

Due to the different formats in which the products are marketed or packaged, or due to the nature of the product itself, each one of them may be subject to a specific regulation by means of their respective terms and conditions. More details on this will be given in the section on guarantees, returns, cancelation, or in the fact sheet for the product itself.

9. - User Registration

The user may carry out the purchase of products, experiences or gift boxes through the website by clicking on the "Gift" and "Reservation" buttons to the upper right of the page.

10. - Geographical Scope

This website operates and sells in Spain, Denmark, United Kingdom and the United States. This geographical scope is hereafter referred to as the "Territory." The use of this website as well as any purchases made on it are considered to be made in United Kingdom, and are therefore subject to current U.K. laws and regulations. The Provider does not accept or deliver orders outside of the aforementioned Territory.

All of the above is without prejudice to the fact that we will soon be able to offer these services in the excluded scopes, in which case they will be announced in advance on this website.

11. - Product Information

The Provider pays great attention to information related to the product features by means of descriptions and photographs illustrating the products. All this is done within the limits of technology while respecting market standards.

12. - Taxes, Currency and Shipping Costs

In accordance with current regulations, all purchases made through the website will be subject to taxes of 20% included in the case of bath services, massages and experiences.

The prices specify whether or not they are advertised with taxes, and in any case will be shown in pounds (£). These prices, unless expressly stated otherwise, do not include shipping costs or any other additional services and supplements for the purchased product.

13. - Language in which the Contract is Developed

The contracting procedure and pre-contractual information are in English. This language will be used to carry out the contracting.

14. - Steps in the Contracting Process

14.1. Registration

In order to begin the product contracting process on WWW.BEAIRE.COM, it is first necessary to access the sections "Gift" and "Booking”

14.2. Reservation process

The purchase process is easy and simple. Depending on the product type, the reservation consists of the following phases:

Booking Process:

  1. Select your AIRE location
  2. Promotional code in case you had one
  3. Select the number of people
  4. Booking
    1. Booking by date
    2. Booking by experience
  5. Choose a date/choose an experience
  6. Check availability
  7. Select the experience/hour
  8. Do you want to enhance your experience?
  9. Confirmation/Summary
  10. Reservation data
    • I have read and accept the terms and conditions *
    • I have read the privacy notice *
    • I wish to receive information and specials about companies of AIRE Ancient Baths and agree to share my personal information with commercial purposes according to privacy notice (only with Aire Ancient Baths Group companies).
    • Click here to confirm you are not pregnant * (+ info).
    • Click here to confirm you are over the age of 18 *

(*) Mandatory checks

  1. Payment process
  2. Billing informaton
  3. Reservation confirmation

Al of our prices are 20% VAT included (any exception will be informed)

Gift Box Purchase Process:

  1. Choose the experience you want to gift and select the number of theese.
  2. Add another gift box or continue at “next” buttom
  3. Do you want the enhance the experience?
  4. Choose your delivery method (Email, whatsapp, pick up at the AIRE London location, Home delivery,…)
    1. Depending on the chosen shipping method, you must enter the necessary data for the correct performance of the service
    2. Personalize your Gift box (option included only for some options)
  5. Introduce the purchase information
  6. Do you have a special code?
  7. Legal information
    1. I have read the privacy notice  and accept the general conditions of contract (*)
    2. I wish to receive information and specials about companies of AIRE Ancient Baths and agree to share my personal information with commercial purposes (only with Aire Ancient Baths Group companies)
      • (*) mandatory checks
  1. Payment process
  2. Billing information
  3. Reservation confirmation

Personal Data. In this phase you have to enter some additional data depending on the shipping method. AIRE may incorporate additional shipping methods which will specify its operation and conditions during the purchase process and before payment thereof.

To confirm the reservation and start the payment process you have to read and accept the terms of use and privacy policy.

11) A 100% charge will be incurred for any experience / treatment not cancelled at least 48 hours prior to your scheduled treatment time. A credit card number is required at the time of the booking. There could be an advance charge when making the reservation:

Provisions to take into account during the purchase process

15. - Essential Spa Information

BOOKING CANCELLATION AND RESCHEDULING POLICY

A 100% charge will be incurred for any experience / treatment not cancelled at least 48 hours prior to your scheduled treatment time. A credit card number is required at the time of the booking.

CANCELLATIONS OR RESCHEDULING WITH A GIFT CARD

Any booking done with a gift card will be able to cancel or reschedule 48h prior to the time of the reservation. Any cancellations not done within the 48h margin will result in the entire lost of the gift box value. Bookings made with a gift box are not eligible for refunds.

Refunds

Any requested refunds within the cancellation policy will only be made up to 14 days after the payment date, after those 14 days no payments or online booking or gift card purchase will be refundable. Purchased gift boxes will only be eligible for returns up to two weeks after the purchase date.

Arrival Time

To enhance the Aire Ancient Bath Experience, we encourage you to arrive 30 minutes prior to your scheduled appointment time. 

Upon arrival into the Aire Ancient Bath, you will be requested to complete a health questionnaire. This information will not be processed in any automated database.

Please understand that late arrivals will result in the experience time being shortened accordingly.

Aire Ancient Bath will provide towels, robes and slippers and any amenities required for use during your visit.

Loss or Damage

Lockers are provided during your time at ABB. We regret that we cannot be held responsible for any loss or damage of personal possession.

All lost property found on the premises should be handed in at the reception. Items will be stored for 4 months, if they are not collected within this time, they will be donated to local charities. Liquids, undergarments and hairbrushes are kept for 24 hours only.

Aire Ancient Bath Etiquette:

The AAB is a relaxing and tranquil environment. Please respect all guests´ rights to privacy and serenity.

The use of mobile phones and cameras is only permitted in the reception lounge.

The use of swimwear is compulsory in our installations.

Aire Ancient Bath is a smoke-free zone.

Aire Ancient Baths reserves the right to deny entry to people with obvious signs of alcohol intoxication

Age Requirement

The minimum age requirement for access to the Aire Ancient Bath is 18.

Pregnancy

Unfortunately, if you are pregnant you will not be able to enjoy any of our AIRE experiences. Due to specific nature of our treatments, we can’t offer expectant mothers to take part in any of our treatments or the bath experience. We also do not offer any pre-natal services at this time.

Thank you for your cooperation and we look forward to having you back in the future post pregnancy so that you can enjoy a great experience for recovery.

Prices

All prices are quoted in GBP, include 20% VAT and are subject to change at any time. Gratuities are not included and are welcomed at your discretion.

GIFT BOX REDEMPTION

Our physical and virtual gift boxes expire after one year. They are transferable and may be redeemed online or by contacting our booking department

Returns

The User may cancel the purchase of the various products and services offered by Aire within the time frame of 14 calendar days from the date of purchase according to the manner and conditions detailed below. For changes and returns will be necessary to present the purchase ticket.

16. - Product availability

The purchase of products is subject to the availability of AIRE experiences that are possible via online booking. There are no cases of overbooking. In the event of error, Aire will contact the customer prior to booking and will give them the option to either change their day booking or to cancel at no cost to them.

17. - Types of products

The website has a wide variety of treatments, rituals and massages that are distributed among separate categories for easy searching.

18. - Maximum order amount

The maximum cost is limited by the number of services available per type.

19. - How to add to or cancel my order

The User may cancel the purchase of the various products and services offered by Aire within the time frame of 14 calendar days from the date of purchase according to the manner and conditions detailed below.

Reservations can be modified or cancelled up to 48 hours before the reservation date. After this, the customer will lose 100% of the reservation cost. There could be an advance charge when making the reservation.

20. - Expenses, shipping methods and delivery time

The courier service for gift boxes may have a courier cost associated with it, which will be indicated during the purchase process.

21. - The delivery time

It will depend on what is agreed with the local courier company. Which will be reported during the purchase process

22. - Taxes

In accordance with current regulations, any purchase made through the website will be subject to taxes of 20% included.

23. - Payment methods

Generally speaking, the User will be able to choose the form of payment:

  1. A) By credit/debit card, which in addition to other info requires:
  1. Card number
  2. CVV
  3. Card expiration date
  4. ZIP Code
  5. Name
  6. Billing Address

Once you have confirmed all of your purchase information (items, shipping methods, delivery address and billing) an option will appear asking you to choose your desired payment method and enter your data.

In the event that the payment platform informs you that your card has been refused, the order will automatically be canceled and, as previously mentioned, the customer will be informed online at the time of the cancellation.

Your credit card data will not be stored in our database, as it is entered via the secure website of the selected bank. Your card data is protected at all times thanks to the bank’s secure servers, which use SSL encryption in their communications.

24. - General Provisions on the Payment Process

  • The order payment provided by the User necessarily implies the adherence to these General Terms and Conditions as well as of the specific conditions for the order.
  • For any form of payment selected by the User, all payments shall be subject to the terms and conditions of the participating financial entities or secure payment platforms (e.g. Visa, Mastercard, AMEX, etc.) that are applicable to the User.
  • Once payment has been correctly submitted the User will receive an informative email with the details of their order.
  • Contracted services, and a description of the provision itself.
  • Products sent to the address provided by the User:

Aire reserves the right to cancel payments or orders in the event that there are signs of a fraudulent transaction. In such cases, it will inform the competent authorities of said conduct in the hope that an investigation (if warranted) will prevent fraud.

25. - The return of defective, damaged or incorrect products, or exercising the right to cancel.

The purchase and/or contracting of any product or service offered by Aire via this website will have a return time of 14 calendar days from the date of purchase for Gift boxes and 48 hours prior before of the reservation date. After this, the customer will lose 100% of the reservation cost and before this the cancellation is possible. For this to be fulfilled, the desire to cancel the contracting must be communicated in a reliable manner within the indicated maximum time frame. The proof of purchase must also be presented or sent, along with the acquired receipt or complete gift box in its case. The return will not be valid 14 calendar days after the date of purchase.

We remind you that when exercising your right to cancel, you will be reimbursed for the product(s) purchased, including the full amount of the purchase, and, if applicable, delivery costs in the sum of the least expensive delivery method. In addition, if you opted for home pickup, the cost of the collection itself will be borne by the customer.

In exercising the right to cancelation, no items may be returned if they are a customized product, do not have their original packaging intact and are unsealed. In this sense, we will not accept the return of any products that show that protective film of the box or wrapping has been manipulated in some way. Should this happen, the value of the item will suffer a similar devaluation.

This provision does not affect the consumer’s rights as recognized by current legislation. For cases where, upon delivery, you think that the product does not conform to the one stipulated in the contract, is damaged during shipment, or is incorrect, you will need to contact us immediately via our contact form, providing the product information as well as details on the damage it suffered.

Once the return request has been examined and the appropriate verifications have been carried out, we will proceed to collect the product at the place of delivery before sending a confirmation email.

We will proceed to carefully examine the returned product and within a reasonable time frame will notify you via email if it should be returned or replaced (if applicable). The return or replacement of the item will take place as soon as possible and, in any case, within 15 calendar days after we send you an email confirming that the return or replacement of the non-conforming item will proceed. The amounts paid for those products that are returned due to a proven fault or defect will be refunded in full, including the costs incurred for delivering the item. The refund will be made via the same payment method that was used to make the purchase.

The rights recognized by the current legislation are not affected. If you received the wrong order, please write to our Customer Service at booking.london@beaire.com. We will be happy to assist you in correcting the error.

The right to cancelation does not apply to the delivery of products whose features may have been altered.

26. - Exceptions to the right to cancellation

The right to cancellation does not apply to the delivery of:

  • Products with features that have clearly been altered.

27. - Customer service: Help, Suggestions and Complaints

At any time, you can contact our Customer Service Department to ask for help, make a suggestion or submit a complaint by writing to booking.london@beaire.com,

28. - Provider rights

  • To maintain, modify or suspend its website without prior notice
  • To change offer prices
  • To reject orders due to inventory shortage or non-payment by the customer
  • To reject customer access to computer applications in the event of non-compliance with these conditions
  • To receive the amount paid by the customer, given that there’s a transaction
  • To reserve the right to own and retain full ownership of an item until it is paid in full by the customer
  • To not reproduce, alienate or dispose of the information published by the Provider in all its contents without the express permission of the company itself.
  • To proceed to correct or rectify errors made by humans or computers

29. - Limitation of liability

All the information provided by the User to the Provider via the corresponding forms must be truth. It is the User's responsibility to duly update the data supplied to the Provider. In any case, the Provider is exempted from any liability for damages resulting from the user having provided false, insufficient, inaccurate or incorrect information.

Access to the website does not imply any obligation on the part of the Provider to verify the authenticity, suitability, completeness, accuracy, adequacy and currentness of the information provided by the User via the corresponding forms.

The Provider shall not in any case be liable to the parents, guardians or legal representatives of under age or disabled users with respect to authorizing access, providing personal information, website use or the contracting of any products or services offered through the applications or website platform. It will be the responsibility of the aforementioned parents, guardians or legal representatives to supervise the access and usage by the minor or disabled person when contracting the products and services offered via WWW.BEAIRE.COM.

A User’s access to the content does not imply any obligation on the part of the Provider to control the absence of viruses or computer elements that may have a harmful effect on the User's computer equipment. In any case, it is up to the User to have the necessary tools to detect said viruses or harmful computer elements. Consequently, the provider shall not be liable for any possible damage to User or third-party computer equipment when accessing content.

The Provider shall not take responsibility for any interruptions in electrical or telecommunications services that prevent users from using the offered services.

Applicable Law and Jurisdiction

These terms and conditions shall be governed or interpreted in accordance with the laws of United Kingdom in matters that are not expressly established herein. The provider and the user agree to submit any controversy that may arise from providing the products or services subject to these conditions to the courts and tribunals of United Kingdom.