Terms and Conditions

1. Who we are and how to contact us

AIRE Ancient Baths London Ltd

Vat No. GB294008208

Company no. 010612826

Registered office address: Wells House, 80 Upper Street, N1 0NU, London, UK

Trading address: 2-3 Robert St, WC2N 6RL, London, UK

Telephone: +44 (0)20 8077 5356

Email: booking.london@beaire.com

In compliance with current legislation, AIRE Ancient Baths London Ltd operates the website www.beaire.com (“Website”) and set out below the general terms and conditions for the products and/or services we offer, and the rights and obligations of the provider and client user (as defined below).

2. Application of and parties to these conditions

The present General Terms and Conditions (hereafter referred to as "conditions") regulate the relationship between AIRE Ancient Baths London Ltd, ("AIRE Ancient Baths", "provider" and "we") and the client ("client user" and "you"). These conditions apply to all the transactions carried out via the Website.

A client user is a person who registers on the Website by assigning themselves a client user key and password which they retain and have full control of. They are responsible for ensuring that the personal data given to the provider is correct, in accordance with the section on client user registration at paragraph 10.

3. Acceptance of these conditions

By using the Website, the client user accepts these conditions and agrees to comply with them.  The client user confirms that they have the capacity to accept these conditions.  The provider recommends that the client user prints and retains a copy of these conditions for future reference. 

4. Validity and duration of these conditions

These conditions remain valid and from the time of publication on the Website and will apply to each client user when that client user uses the Website including when the client user purchases any services or goods.

5. Changes to these conditions

The provider reserves the right to amend these conditions from time to time without it affecting the goods or services that were purchased by the client user prior to their amendment.

The client user should check the conditions each time they use the Website to ensure that they understand the conditions that apply at that time.

6. Purchase of goods and services

The client user may purchase goods or services including products, experiences or gift cards through the Website by clicking on the "Gift" and "Reservation" sections.

7. Geographical scope of these conditions

The use of the Website and any purchases of goods or services on the Website are made in the United Kingdom and are subject to UK laws and regulations. The provider does not accept orders from, or deliver goods to, outside of the UK.

8. Product information

The goods and services on the Website conform in all material respects with their description and image.

9. Taxes and shipping costs

In accordance with current regulations, all purchases made through the Website will be subject to VAT of 20%.

The prices, unless expressly stated otherwise, do not include shipping costs or any other additional services for the purchased goods or services.

10. Steps in the registration and purchase of goods or services process

10.1. Registration

To purchase goods or services on the Website, the client user must select the "Gift" and / or "Booking” section.

10.2. Reservation process

The purchase process is easy and simple. Depending on whether you are booking an experience / treatment or purchasing a Gift Card, the booking process is as follows:

Experience / Treatment Bookings:

  1. Select your AIRE location
  2. Insert a promotional code (if applicable)
  3. Select the number of people
  4. Booking
    1. Booking by date
    2. Booking by experience
  5. Choose a date/choose an experience
  6. Check availability
  7. Select the experience/time
  8. Choose add-ons to enhance your experience
  9. Confirmation/summary
  10. You will be asked to confirm the following
    • I have read and accept the terms and conditions *
    • I have read and accept the privacy policy *
    • I wish to receive information and specials about companies of AIRE Ancient Baths and agree to share my personal information with commercial purposes according to privacy policy
    • Click here to confirm you are not pregnant * (+ info).
    • Click here to confirm you are over the age of 18 *

(*) Mandatory checks

  1. Payment process
  2. Billing information
  3. Reservation email confirmation

All of our prices are inclusive of VAT (unless stated otherwise).

Gift Card Purchases:

  1. Choose the experience you want to gift and select the number
  2. Add another gift card or continue at “next” button
  3. Choose add-ons to enhance the experience
  4. Choose your delivery method (email, collect from AIRE Ancient Baths London or home delivery)
    1. Depending on the chosen shipping method, you must enter the necessary data for the correct performance of the service
    2. Personalise your gift card (option included only for some options)
  5. Insert the purchase information
  6. Insert a promotional code (if applicable)
  7. We will ask you to confirm the following:
    1. I have read and accept the privacy policy and accept the general conditions of contract (*)
    2. I wish to receive information and specials about companies of AIRE Ancient Baths and agree to share my personal information with commercial purposes

(*) Mandatory checks

  1. Payment process
  2. Billing information
  3. Gift card email confirmation

Personal Data - please see our data protection policy [insert hyperlink] here to find out how we use and store your personal data.

To confirm the reservation and complete the payment process you will be asked to confirm that you have read and accept the terms of use and privacy policy.

Specific terms which apply during the purchase process

11. Essential Spa Information

CANCELLATION AND RESCHEDULING POLICY

Other than for bookings made using gift cards, if you wish to cancel or reschedule a booking for an experience or treatment, you must do so at least 48 hours before the start time of the experience or treatment.  If you cancel a booking at least 48 hours before the start time, you will be eligible for a full refund.  We will charge the full value of a booking for any experience or treatment cancelled or rescheduled less than48 hours  before the scheduled treatment time. A credit card number is required at the time of the booking.

If you wish to cancel or reschedule a booking for an experience or treatment made using a gift card, you must do so at least 48 hours before the start time of the experience or treatment.  If you cancel a booking at least 48 hours before the start time, the value of the experience or treatment will be refunded to the gift card. We will charge the full value for any experience or treatment cancelled or rescheduled less than 48 hours before the scheduled treatment time.  Gift cards cannot be exchanged for cash.

To cancel or reschedule a booking for an experience treatment paid for by credit / debit card or using a gift card, you must contact us by email or telephone.

REFUNDS

You may request a refund of any booking for an experience or treatment at any time other than with 48 hours of the start time of the experience or treatment.  Where valid refund requests are received, we will aim refund you to the account with which payment was made in full, within 48 hours.

You may request a refund for any gift card purchase within 14 days of the purchase date.  Where valid refund requests are received, we will refund you for the value of the gift card  less any experience of treatments which have either been completed or which are scheduled to take place within 48 hours of the time at which the refund request was received by us.

You request a refund you must contact us by telephone, email or post and you must provide us with proof of purchase along with the receipt or complete gift card (if applicable).  

ARRIVAL TIME

To enhance you AIRE Ancient Baths experience, we encourage you to arrive 30 minutes prior to your scheduled appointment time. 

Upon arrival at AIRE Ancient Baths, you will be required to complete a health questionnaire. This information will not be processed in any electronic database. Please note that if you arrive late your experience time will being shortened accordingly.

AIRE Ancient Baths will provide towels, robes and slippers and any amenities required for use during your visit.

LOSS OR DAMAGE

Lockers are provided during your time at AIRE Ancient Baths. We regret that we cannot be held responsible for any loss or damage of personal possession.

All lost property found on the premises should be handed in at the reception. Items will be stored for 4 months, and if they are not collected within this time, they will be donated to local charities. Liquids, undergarments and hairbrushes are kept for 24 hours only.

AIRE ANCIENT BATHS ETIQUETTE

The AIRE Ancient Baths is a relaxing and tranquil environment. Please respect all guests´ rights to privacy and serenity.

The use of mobile phones and cameras is only permitted in the reception lounge.

The use of swimwear is compulsory.

AIRE Ancient Baths is a smoke-free zone.

AIRE Ancient Baths reserves the right to deny entry to people who display signs of alcohol intoxication.

AGE REQUIREMENT

The minimum age requirement for access to the AIRE Ancient Baths is 18.

PREGNANCY

Unfortunately, if you are pregnant you will not be able to enjoy any of our AIRE Ancient Baths experiences. Due to specific nature of our treatments, we cannot offer expectant mothers to take part in any of our treatments or the bath experience. We do not offer any pre-natal treatments at this time.

Thank you for your cooperation and we look forward to having you back in the future post-pregnancy so that you can enjoy a great experience with us.

PRICES

All prices are quoted in pound sterling, include 20% VAT and are subject to change at any time. Gratuities are not included and are welcomed at your discretion.

GIFT CARDS

Our physical and virtual gift cards expire after one year from the date of purchase. They are transferable and may be used online or by contacting our booking department.

12. Product availability

The purchase of products is subject to the availability of AIRE Ancient Baths experiences via online booking.  In the event of error, we will contact the client user prior to booking and will give them the option to either change their day booking or to cancel at no cost to them.

13. Types of products

The Website has a wide variety of treatments, rituals and massages that are set out in  separate categories for ease.

14. Maximum order amount

The maximum cost is limited by the number of services available per type.

15. Expenses, shipping methods and delivery time

Delivery of gift cards by courier may attract an additional cost, which will be shown during the purchase process.

16. The delivery time

The time of delivery will be determined during the booking process in accordance with the courier. 

17. Taxes

In accordance with current regulations, any purchase made through the Website will be subject to VAT of 20%.

18. Payment methods

The client user will be able to pay by credit/debit card, which in addition to other info requires:

  1. Card number
  2. CVV
  3. Card expiration date
  4. Name
  5. Billing address and post code

Once you have confirmed all of your purchase information (items, shipping methods, delivery address and billing) an option will appear asking you to choose your desired payment method and enter your data.

In the event that the payment platform informs you that your card has been refused, the order will automatically be cancelled and the client user will be informed online at the time of the cancellation.

Your card data will not be stored in our database, as it is entered via the secure website of the selected bank. Your card data is protected at all times by the bank’s secure servers, which use SSL encryption in their communications.

19. General provisions on the payment process

The payment by the customer confirms their acceptance of the conditions contained in this document, as well as the specific conditions of the products that they wish to purchase at any time and which will be explained to them for prior acceptance during the purchase process.

For any form of payment selected by the client user, all payments shall be subject to the terms and conditions of the participating financial entities or secure payment platforms (such as Visa and Mastercard) that are applicable to the client user.

Once payment has been correctly submitted the client user will receive a confirmation email with the details of their order.

Products are sent to the address provided by the client user.

We reserve the right to cancel payments or orders in the event that there are indications of a fraudulent transaction. In such cases, we will inform the competent authorities of said conduct in the anticipation that an investigation (if warranted) will prevent any fraud.

20. The return of defective, damaged or incorrect products, or exercising the right to cancel

When exercising your right to cancel, you will be reimbursed for the product(s) purchased, including the full amount of the purchase, and, if applicable, delivery costs in the sum of the least expensive delivery method. If you selected home pickup, you will be liable for the cost of the collection.

In exercising the right to cancellation, customised products may not be returned, or products which do not have their original packaging intact or are unsealed. We will not accept the return of any products that indicate that the protective film of the box or wrapping has been manipulated in some way.

This provision does not affect the client user’s rights under current legislation. Where, upon delivery, you believe that the product does not conform to the one stipulated in the contract, is damaged during shipment, or is incorrect, you will need to contact us immediately via our contact form, providing your order details, the product information including details of any damage it has suffered.

Once the return request has been examined and the appropriate verifications have been carried out, we will proceed to collect the product at the place of delivery before sending a confirmation email.

For products purchased through the Website, we will carefully examine the returned product and within a reasonable time frame will notify you via email if it should be returned or replaced (if applicable). The return or replacement of the item will take place as soon as possible and, in any case, within 14 calendar days after we send you an email confirming that the return or replacement of the non-conforming item will proceed. The amounts paid for those products that are returned due to a proven fault or defect will be refunded in full, including the costs incurred for delivering the item. The refund will be made via the same payment method that was used to make the purchase.

The client user’s rights set out in current legislation are not affected. If you have received an incorrect order, please write to our customer service team at booking.london@beaire.com. We will be happy to assist you in correcting the error.

21. Exceptions to the right to cancellation

The right to cancellation does not apply to the delivery of products which have been altered by the client user.

22. Customer service: help, suggestions and complaints

At any time, you can contact our customer service team to ask for help, make a suggestion or submit a complaint by writing to booking.london@beaire.com.

23. Provider rights

The provider has the right to:

  • maintain, modify or suspend the Website without prior notice;
  • change offer prices;
  • reject orders due to inventory shortage or non-payment by the client user;
  • reject client user access to computer applications in the event of non-compliance with these conditions;
  • receive the amount properly and correctly paid by the client user;
  • retain full ownership of an item until it is paid in full by the client user; and
  • proceed to correct or rectify errors made by humans or computers.

24. Limitation of liability

Nothing in these conditions limits any liability which cannot legally be limited, including but not limited to liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation; and
  • breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).

All the information provided by the client user to the provider via the corresponding forms must be true and accurate. It is the client user's responsibility to duly update the data supplied to the provider. In any case, the Provider is exempted from any liability for damages resulting from the client user having provided false, insufficient, inaccurate or incorrect information.

Access to the Website does not imply any obligation on the part of the provider to verify the authenticity, suitability, completeness, accuracy and adequacy of the information provided by the client user via the corresponding forms.

The provider shall not in any case be liable to the parents, guardians or legal representatives of under age or disabled client users with respect to authorising access, providing personal information, website use or the contracting of any products or services offered through the applications or the Website platform. It will be the responsibility of the aforementioned parents, guardians or legal representatives to supervise the access and usage by the minor or disabled person when contracting the products and services offered via www.beaire.com.

A client user’s access to the Website does not imply any obligation on the part of the provider to ensure the absence of viruses or computer elements that may have a harmful effect on the client user's computer equipment. In any case, it is up to the client user to have the necessary tools to detect said viruses or harmful computer elements. Consequently, the provider shall not be liable for any possible damage to client user or third-party computer equipment when accessing content.

The provider shall not take responsibility for any interruptions in electrical or telecommunications services that prevent client users from using the offered services.

Applicable law and jurisdiction

If you are a consumer, please note that the terms of this policy, its subject matter and its formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.