Terms and Conditions of AIRE Ancient Baths Sevilla

Reservations in Advance

We recommend you book in advance to ensure your preferred time and experience is available.

Reservations Placed On Hold

The client will have a period of twelve (12) months to enjoy the service or experience for which the reservation was made, which period will begin to run from the first cancellation/modification of the reservation. If the reservation is not enjoyed within the 12 months indicated, the client will lose 100% of the amount of their reservation by executing the aforementioned cancellation policy.

Age Requirement

The minimum age required for access to AIRE Ancient Baths is 18.

Exclusion Conditions

The AIRE experience is based on tranquility and relaxation. Customers who do not comply with the rules of use, conditions of silence and other guidelines previously described, may be asked to leave the facilities. If you have any special requirements or needs, we recommend you to contact us prior to your visit or booking to discuss arrangements/requirements.

Healthy Conditions

Please inform us when making the reservation of any health conditions, allergies, injuries or special accessibility/mobility requirements that could affect your service.

Personal Articles

We regret that we cannot be responsible for any loss or damage to personal items while your visit to AIRE. Please keep all valuables locked in your locker during your visit and make sure it is properly locked before leaving the locker room to begin your experience.

If you have problems with your reservation, please contact your AIRE Ancient Baths center.

Warning

Only PAID reservations will be made effective through this means. To book in any other way you must contact AIRE Ancient Baths  (Sevilla) +34 91 903 22 14.

1.- Legal framework

In compliance with current regulations, the entity BALNEARIOS AIRE, S.L., which operates online from the website WWW.BEAIRE.COM, describes below in detail the Terms and Conditions for the products and/or services it offers, from which the rights and obligations of the parties have their origin.

2.- Identification

The purpose of these Terms and Conditions (hereinafter "Conditions") is to regulate the relationship between BALNEARIOS AIRE, S.L. (hereinafter "Provider") and customers (hereinafter "User"), relating to all transactions carried out via online store.

2.1.- Provider Company

  • COMPANY NAME: BALNEARIOS AIRE, S.L.
  • TRADENAME: AIRE ANCIENT BATHS SEVILLA
  • Fiscal id code: B91191890
  • ADDRESS: CALLE AIRE, 15
  • TOWN: SEVILLA
  • PROVINCE: SEVILLA (Spain)
  • ZIP 41.004
  • TELEPHONE NUMBER: +34  91 903 22 14
  • E-MAIL: SEVILLA@BEAIRE.COM

Company with claims address, if applicable::

  • ADDRESS: CALLE AIRE, 15
  • TOWN: SEVILLA
  • PROVINCE: SEVILLA (Spain)
  • ZIP 41.004

And, on the other hand:

2.2.- The User

User or Client shall be understood to be the internet user who acquires this status by accessing and using this website, using the different forms found throughout the Contact, Booking or Gift process, and is responsible for the accuracy of the personal data provided to the provider.

3.- Acceptance

By accepting these Terms and Conditions, the User declares:

  1. To be a person with the capacity to enter into contracts according to the current regulations.
  2. To have read and accepted these Conditions.

4.- Availability

At any time, the user, prior to the initiation of the procedure for contracting products, shall have access to these conditions, which may be stored and/or reproduced on a durable medium.

5.- Validity or Duration

The period of validity or duration of these Terms and Conditions shall be the time that they remain published on the website, and shall be applicable from the moment the User makes use of the website, and/or proceeds to contract any products.

6.- Modifications

The Provider reserves the right to unilaterally modify these Conditions, without this affecting the goods or promotions that were purchased prior to the modification by the User.

The User undertakes to read the contracting conditions carefully each time He/she proceeds to contract any product, given that they may have been subject to modification since the last time he/she accessed them.

7.- Nullity

If any clause included in these Conditions is declared totally or partially null or ineffective, such nullity shall affect only the provision or the part of it that is null or ineffective, keeping the Conditions in everything else.

8.- Object of the contract

The object of this contract is to regulate the contractual relationship of sale born between the provider and the user at the time the latter accepts the purchase during the online contracting process through the mechanisms set out below.

The contractual relationship of sale entails the delivery, in exchange for a certain price and publicly displayed through the website, of one or more specific product.

Each product may be subject to a specific regulation through the particular contracting conditions of each of them, of which more detail will be given in the guarantee, returns, withdrawal section, or in the product's own technical data sheet, due to the different formats in which the products are marketed, to their packaging or their nature.

9.- Access and use of the website

The User may access and use this Website to get to know us, to contact us and to reserve or purchase gift boxes of our products or experiences.

10.- Geographic area

This website operates and sells in Spain, United Kingdom, Denmark, and the United States. Hereinafter, this geographical area shall be "the Territory". Using this website, and purchasing on it, shall be considered to have been carried out in Spain, and therefore subject to current Spanish laws and regulations. The Provider shall not accept or deliver orders outside the Territory mentioned.

All of the above without prejudice to the fact that we may soon offer these services in other excluded areas; in this case, it will be announced in advance on the website.

11.- Product information

The Provider pays great attention to the information regarding the characteristics of the products through descriptions and photographs that illustrate the products. All this is done within the limits of the technique and respecting market standards.

12.- Taxes, currency and shipping costs

In accordance with current regulations, any online purchase shall be subject to Value Added Tax (VAT).

The prices indicated for each product include Value Added Tax (VAT) and in any case will be expressed in Euros (€). These prices, unless expressly stated otherwise, do not include shipping costs or any other additional services and annexes to the purchased product.

13.- Language of the contract

The contract and pre-contractual information shall be made in Spanish, Catalan, and English;  these languages shall be used for contracting.

14.- Steps in the Contracting Process

14.1 Pre - Arrivals And Pre- Booking Considerations

The following statements do not contain personal opinions as to our suitability for those people with special mobility and/or accessibility requirements, but aims to accurately describe the facilities and services that AIRE ANCIENT BATHS offers to all our visitors.

AIRE Ancient Baths is housed in ancient building, which combines different rooms and types of pools, spread over different floors, so it is not always easy to find your way around. We therefore encourage our clients to contact us to discuss their needs.

We advise guests with special accessibility/mobility requirements to visit the spa with a friend or carer who can help them navigate the spa. Please share any information about difficulties, mobility limitations or disabilities you may have prior your arrival, so we can make the experience work for you.

AIRE Ancient Baths is wheelchair accessible with lifts, inclined walkways or ramps to most locations, but there are some limitations due to the historic structure of the building and the nature of the environment.

No guarantee can be given that electric wheelchairs can be stored during your visit due to limited space, and passageways / fire exits are required to be kept clear at all times. Mobility scooters are not permitted in the Spa but may be parked in front of the main reception, where they can be left at the owner's risk.

Electric wheelchairs are not allowed inside the bathing and massage circuit. There are wheelchairs available for guests to gain access to the facilities. These are for general use and not allocated to a given guest. Staff are not available to push guests around the Spa, so we advise bringing a carer to assist.

Mobility scooters are not allowed inside the premises. You will have to leave it parked outside the entrance, under the responsibility of the owner.

Many of the therapy beds can be lowered to assist access. However, there are no hoists or adult changing tables in the changing rooms or treatment rooms.

It must be noted that our staff are not ‘person manual handling’ trained. We would advise that you bring a carer. If this is not possible please contact us in advance so that we can discuss your requirements.

For reasons of hygiene and allergies, we cannot allow service dogs access to the changing, bathing and massage areas, and we do not have a space in our facilities for their care. We advise you to come accompanied by a friend or carer, and to let us know well in advance so that we can find the best way of looking after you within our possibilities.

If you have any special requirements or needs, we recommend that you contact us prior to your visit or booking to discuss arrangements/requirements. We will be happy to arrange a pre-visit familiarisation tour prior to your visit before our centre opens in the morning.

14.2. Reservation process

To start the online booking process, go to our website www.beaire.com and access the BOOKING section that you will find at different points of the website. To make a booking you must select a date, an experience, the number of attendees and a time that suits your needs. Please note that the time you choose refers to the start time of your experience. The order in which you select the date, experience, number of people and time may vary depending on the route you take through the website (there are different entry points).

Once you have made your selection, you will be taken to the checkout process, where you will need to enter your personal details, choose your preferred payment method and enter your payment details. You must also accept the Terms and Conditions, as well as the Privacy Policy.

After verifying the payment, a message will appear on the screen confirming that the payment has been made, thus confirming your booking. You will receive an email with the details of your booking. If you require an invoice, you can request one at that time.

You may cancel your purchase by making use of the Right of Withdrawal within 14 days of the purchase by means of a reliable written communication to the registered office of the entity, or by e-mail to the address sevilla@beaire.com indicating ‘withdrawal of purchase/reservation’ and indicating the number of your reservation or order that appears in the e-mail sent to you by the reservations department.

14.3. Gift process

To start an online gift process, go to our website www.beaire.com and access the section GIFT that you will find at different points of the website. To make a gift you must select an experience, the number of people, the format (Physical or Digital Box) and a delivery method (Email, PDF, WhatsApp, courier or collection at the AIRE centre), which will vary depending on the format you have chosen and the device on which you are making the purchase. If you choose the digital gift format, you will be able to add a personalized dedication and configure other personalization options that you will see on the screen. In addition, depending on the format you have chosen, you may have to enter some information about the person you are giving the gift to, which we will use to send it to them.

Once you have made your selection, you will be taken to the payment process, where you will have to enter your personal details, choose your preferred payment method, and enter your payment details. In addition, you must accept the Terms and Conditions, as well as the Privacy Policy.

After verifying the payment, a message will appear on the screen confirming that the payment has been made, thus confirming your purchase. You will receive an email with the details of your purchase/gift. If you need an invoice, you can request one at that time.

You may cancel your purchase by making use of the Right of Withdrawal within 14 days following the purchase by means of a reliable written communication to the registered office of the entity, or by e-mail to the address sevilla@beaire.com indicating ‘withdrawal of purchase/reservation’ and indicating the number of your reservation or order that appears in the e-mail sent to you by the reservations department.

Expiration of Gift Boxes: Our Gift Boxes, physical or virtual, expire after one year from purchase date, and can only be redeemed at the same centre for which they were purchased. They are transferable and can be redeemed online or by contacting our reservations department.

ATTENTION: Once a booking of the AIRE service/experience has been made using the Gift Box, it will be governed by the Terms and Conditions applicable to bookings in terms of cancellations, modifications and deadlines.

Provisions to take into account in the purchase process.

15.- Product availability

The purchase of the products is subject to the availability of AIRE experiences enabled for online booking. There are no cases of overbooking. In case of any error, Aire shall contact the client prior to the reservation, who shall be given the option to change the reservation date or cancel it without any cost.

It is possible that on some specific dates (for example, Valentine's Day, Mother's Day, etc,...), the Gift Box cannot be used due to the existence of special promotions where AIRE Ancient Baths only offers certain Experiences or rituals. These dates will be published on our website and RRSS well in advance. If you want to use your Gift Box during those dates, you can do so by paying the price difference between the value of your Box and the cost of the scheduled Experience or Ritual. We recommend you book your Experience in advance by visiting our website www.beaire.com or by calling our Call Center.

16.- Types of products

The website offers a wide variety of treatments, rituals and massages, divided into categories which may be easily searched.

17.- Maximum order amount

The maximum amount is limited by the number of services available by type.

18.- How to extend or cancel my order

The User may withdraw from the purchase of the different products and services offered by Aire within the time limit of 14 calendar days following the date of purchase, in the manner and conditions detailed below.

The reservation is charged in advance at the time of booking. Bookings can be modified or cancelled up to 48 hours before the booking date, after which the client will lose 100% of the booking amount. In case of cancellation before 48 hours, the client will have a period of twelve (12) months to enjoy the service or experience for which the reservation was made, starting from the first cancellation/modification of the reservation. If the reservation is not enjoyed within the 12 months indicated, the client will lose 100% of the amount of his reservation by executing the above mentioned cancellation policy.

19.- Expenses and shipping methods and delivery time

There are no shipping or delivery costs since these are services that offered in the provider's centers

20.- Delivery time

Between the ordering of the gift box and the date of the first delivery attempt by the transport company at the address indicated in the order, taking into account the following 2 factors:

  • The shipment preparation period (24h) = validation and verification of your data and payment + preparation of your order + collection by the transport company.
  • The term of transport and delivery of your order are indicated in business days ranging between 2 and 3 days.

In the event that you do not receive a package within the indicated period, an investigation will be carried out together with the carrier that could last several days (the approximate period is fourteen (14) business days). During this period, no reshipment or refund of the order can be made.

When you receive your package, we advise you to verify that everything is in accordance with your order and that the packaging of the package is in perfect condition, then sign with reservations and indicate by hand on the carrier's delivery note if you found any anomaly upon receipt. When opening your package, if you find that the gift box delivered does not conform to your order, contact our Customer Service.

21.- Invoice

Where can I check my invoice? When a purchase is made, the website asks if you want an invoice, in which case, the fiscal data is requested and a pdf invoice is generated. This invoice is sent, for any query, to our reservation and customer service center.

22.- Value Added Tax

In accordance with current regulations, any purchase carried out through the website shall be subject to Value Added Tax (VAT).

23.- Payment Methods

In general, the User may choose the form of payment:

A) By credit/debit card, for which it shall be provided, among other:

  1. Credit card number;
  2. CVV/CVC;
  3. card expiration date;

Once you have validated all the information about your purchase (items, shipping methods, delivery and billing address) an option shall appear to choose which payment method you would like to use and enter your data.

In the event that the payment platform reports the denial of the card, the order will be automatically cancelled, informing the customer of the cancellation online and at the time, as we have previously mentioned. Payments cannot be made with cards issued outside of Spanish territory.

Your card data shall not be stored in our database, since when they are filled in they will be on the secure website of the chosen bank. Your card data is protected at all times thanks to the secure servers of the banking entities that use SSL encryption in their communications.

Your card details shall not be stored in our database, since when they are filled in they will be on the secure website of the chosen bank.

24.- General Provisions on the Payment Process

  • The payment order given by the User necessarily implies acceptance to these Terms and Conditions, as well as the particular conditions of the order..
  • For any form of payment chosen by the User, all payments shall be subject to the terms and conditions applicable to the User by the intervening financial entities or by the secure payment platforms (e.g. Visa, MasterCard, Iupay etc.).
  • Once the payment has been made correctly, the User shall receive two informative and confirmation emails that prove the essential conditions of the operation.:
    • Contracted services, and description of the provision thereof.
    • Products sent to the address indicated by the User:

Aire reserves the right to cancel payments or orders in the event of indications of fraudulent operations, informing the competent authorities of conduct that is susceptible to investigation for the prevention of fraud..

25.- Returns of defective, damaged or incorrect products or exercising the right of Withdrawal

The purchase and/or contracting of any product or service offered by Aire on this Website will have a return period for withdrawal of 14 calendar days from the date of purchase. To make it effective, you must reliably communicate, within the maximum period indicated, the desire to withdraw from the contract and present or send the proof of purchase, together with the voucher purchased or the complete gift box, if applicable. From 15 calendar days after the date of purchase, the return will not be valid.

We remind you that, when making use of your right of withdrawal, the money paid for the purchased product(s) shall be reimbursed including the amount of the purchase and, if any, the delivery costs in the least expensive mode of the ordinary delivery. Likewise, in case you opt for the option of collecting the product at your home, the customer shall run with the costs of the collection.

Articles may not be returned, exercising the right of withdrawal, that do not have their original packaging intact and unsealed, as well as any type of personalized product for the client. In this sense, the return of all those products that present some type of manipulation of the protective film of the box or packaging will not be accepted, otherwise the value of the item will suffer a depreciation of the same.

This provision does not affect the rights recognized to the consumer by current legislation. In cases where you consider that at the time of delivery the product does not conform to the provisions of the Contract, that it is a product damaged during shipment, or that it is incorrect, you must contact us immediately by through our contact form, providing the data of the product as well as the damage it suffers, or by calling 932955743 during our customer service hours previously outlined or the Customer Service section.

Once the return request has been examined, and the appropriate checks have been made, after confirmation via e-mail, we will proceed to collect the product, at the place of delivery.

We shall proceed to carefully examine the returned product and shall notify you by e-mail within a reasonable period of time if the return or replacement of the product is appropriate (if applicable). The return or replacement of the item will be made as soon as possible and, in any case, within 15 calendar days following the date on which we send you an email confirming that the return or replacement of the non-compliant item is appropriate. The amounts paid for those products that are returned due to any proven defect or defect, will be fully reimbursed, including the delivery costs incurred to deliver the item. The refund will be made in the same means of payment that was used to pay for the purchase.

The rights recognized by current legislation are protected. In the event that you have received an erroneous order, call us at Customer Service at +34  91 903 22 14 or send us an email to the address sevilla@beaire.com.  We will be pleased to assist you and correct the error.

26.- Exceptions to the right of withdrawal

The right of withdrawal does not apply to the delivery of Products that may see their nature altered.

27.- Customer Service: Help, Suggestions and Claims

At any time, you can contact our Customer Service to ask for help, make suggestions or complaints by writing to sevilla@beaire.com, or by calling +34  91 903 22 14 from 11:00 a.m. to 5:00 p.m. :00 Monday to Friday.

28.- Rights of the Provider

  • Preserve, modify or suspend the website without prior notice.
  • Modify the price of offers.
  • Reject orders due to lack of stock or customer non-payment.
  • Refuse access to computer tools to customers in case of non-compliance with these conditions.
  • Receive the amount of the customer's purchases, once the transaction is accepted.
  • Reserve ownership and retain full ownership of the item until full payment by the customer.
  • Do not reproduce, alienate or dispose of the information published by The Provider in all its contents without the express permission of the company itself.
  • Proceed to correct or amend human or computer errors.

29.- Limitation of liability

All the information provided by the User to the Provider and through the corresponding forms must be truthful. It is the responsibility of the User to keep the data supplied to the Provider duly updated. In any case, the Provider disclaims any liability for damages or losses caused as a result of having provided false, insufficient, inaccurate or incorrect information.

Access to the website does not imply any obligation on the part of the Provider to verify the authenticity, suitability, completeness, accuracy, adequacy and currentness of the information provided by the User via the corresponding forms.

In relation to customer activity on our website, for the avoidance of any doubt, the Provider shall not in any case be liable to the parents, guardians or legal representatives of any minors (those under the age of 18 years old) or legally incompetent persons with respect to authorising access, providing personal information, use of or contracting any products or services offered through the applications or the website. It will be the responsibility of the aforementioned parents, guardians or legal representatives to supervise access and use of the applications or the website.

A User’s access to the content does not imply any obligation on the part of the Provider to control the absence of viruses or computer elements that may have a harmful effect on the User's computer equipment. In any case, it is up to the User to have the necessary tools to detect said viruses or harmful computer elements. Consequently, the provider shall not be liable for any possible damage to User or third-party computer equipment when accessing content.

The Provider shall not be liable for interruptions that occur in electrical or telecommunications services that prevent users from using the services offered.

30.- Applicable Law and Jurisdiction

These conditions shall be governed or interpreted in accordance with Spanish legislation in what is not expressly established. The provider and the user agree to submit any controversy that may arise from the provision of the products or services subject to these conditions, to the Courts and Tribunals of the user's domicile.

In the event that the user is domiciled outside of Spain, the provider and the user expressly waive any other forum, submitting to the Courts and Tribunals of the domicile of THE OWNER OF THE WEB.

31.- Online dispute resolution platform for consumers and merchants

The European Commission has launched a platform to help consumers and merchants resolve disputes related to purchases carried out on the Internet.

Direction to the platform: 

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES