FAQ’s Sevilla

What is AIRE and what is the AIRE Experience? What makes it different from a spa?

AIRE Ancient Baths is a unique relaxation space for your body and mind to release the daily stress. The experience we offer will allow you to feel, or share with whoever you want, a set of unique sensations.
 
The AIRE Experience includes our thermal tour where you can enjoy the benefits of the baths at different temperatures (hot, cold, warm, frost), the jet bath, the Vaporium (steam room with aromatherapy), and the Flotarium (salt water bath), in a unique environment where you can move freely while walking through a unique architectural space in the city. Let yourself be guided by candlelight and the scent of orange blossom, complete your experience with a massage or ritual to achieve a state of total relaxation of your body and mind.

Rooftop access is limited, what experiences are included?

Rooftop access is allowed for experiences with a minimum massage of 45 minutes.

What experience do I need to get? What kind of massages do you offer?

The AIRE Experience is truly complete when a massage or ritual is added to our iconic thermal tour. That is why we have designed a series of experiences that include mainly relaxing massages with specific products to bring you unique sensations. All our experiences can be completed with our selection of complements to create an even more perfect trip. You can choose according to your needs or tastes to take you to the purest state of relaxation.
 
To avoid crowds, we have a limit on the number of people taking the thermal tour. We accept a certain number of clients per hour, and we only reserve a specific number of places for people who do not want massages. Massages can be performed during the entire duration of the experience, thus avoiding too many people in the thermal baths.
 
At AIRE Ancient Baths we have a wide range of experiences ideal for the different moments in which you want to relax.
 
> For moments when you need a bit of relaxation in your daily routine = Ancient Experiences (hyperlink filtered section)
> For moments when you want to pamper yourself = Indulgent Experiences (hyperlink filtered section)
> For moments when you want to pamper yourself and revitalize yourself = Renewing Experiences (hyperlink filtered section)
> For moments when you want to enjoy relaxation with a companion, whether it is your partner, friends, family... = Couples Experiences (hyperlink filtered section)
> For special moments or occasions = Signature Experiences (hyperlinked filtered section)
 

What do I have to wear? What is the dress code?

The only thing you need is your bathing suit, since its use is mandatory in our facilities, although we have some available in case you need it. We will provide you with towels, non-slip shoes, hygiene products, hair dryers and hair straighteners.
 
The use of bikini or swimsuit is indifferent, although we recommend wearing a simple two-piece swimsuit if your experience includes exfoliation. In the case of The Signature Wine Experience, we recommend that you ask for a swimsuit as the water may fade. In this case, we will not be responsible.
 
It is not necessary to wear a bathing hat; in the case of people with long hair, we will request that it be tucked in.

I have been given an AIRE Experience. How do I reserve it and how long is it valid?

You can make your reservation through our website www.beaire.com, in the section, "I have a box" or by calling +34 91 903 22 14. You will only have to provide the code that you will find inside your Gift Box. Your AIRE Experience is valid for 1 year from the time of purchase and can only be redeemed at the same center for which it was purchased.

Up to when can I cancel or change the date/time of my reservation?

Both the cancellation and modification of a reservation can be made by calling +34 91 903 22 14 from the time of purchase up to 48 hours before without any problem. In this case it will be possible to reschedule or request a refund.
 
In case of refund, this would only be valid for reservations paid in advance and not for gift boxes that are less than 14 days after purchase.

What is the minimum age?

You must be at least 18 years old.

I am pregnant, can I come and enjoy an AIRE experience?

We would love to be able to pamper the soon-to-be mothers, but unfortunately, the AIRE Experiences are not suitable for pregnant people.  

Unfortunately, the high humidity of our space can impact the blood flow and heart rate of the guest which could be potentially harmful. In addition, our therapists are not licensed to perform massages on pregnant clients and our facilities are unprepared to accommodate pregnant clients and their specific necessities.   

Please be assured that we have consulted medical specialists and have made the decision that there is a risk associated. We look forward to welcoming you back to AIRE following the birth for a special unique and relaxing experience. Don’t hesitate to contact us in sevilla@beaire.com with the subject “Post Pregnant AIRE Experience” and we will make sure you have your perfect moment ensured with a special benefit.   

We hope you understand that our priority is to provide a relaxing experience for all who visit AIRE, but the safety of our clients is our utmost priority. 

Can I gift and AIRE Experience?

Yes! To gift AIRE means sharing a unique sensation. With our AIRE Gift Box you can deliver the AIRE Experience to whomever you want. With free shipping in 24-72 hours, the physical AIRE Gift Box is an exclusive and luxurious gift format, full of elegance and unique details with a design created for the recipient to discover your experience step by step.
 
The digital version, on the other hand, is an immersive, interactive and customizable way to give AIRE as a gift. A digital sensory journey that you can send immediately or schedule its delivery, and that you can start enjoying a preview of the experience that awaits you from anywhere.
 
The validity of both formats is 1 year and can be transferable, that is, it can be used by anyone as it is a flexible gift for all ages (over 18 years) and people.

Can I change the AIRE Experience I have been gifted?

Yes, you can modify your experience by paying the difference in price, but it is not possible to split it or request one of a lower amount.

What is the bath area like? Will there be other people in the baths with me?

The bathing area is a large co-ed space, with different zones and massage areas. We regulate the capacity of the experiences per session, to guarantee your privacy and tranquility during them, but they will not be private so you will coincide with other clients.
 
We limit the number of people who can enter our center and we alternate clients between bathing and massage time in order to have as few people as possible.

How long is the experience?

Depending on the experience: about 1 hour and a half in experiences without massage and 2 or 3 hours in experiences with massages and rituals.
 
If your reservation is for the Ancient Baths experience, you will be able to visit the baths, the steam room and the rest area as you wish during the 90 minutes of the session. If you have scheduled any other AIRE Experience that combines our thermal tour with a Massage or Body Ritual, your thermal tour time will be included up to the total duration that the website establishes for the chosen AIRE Experience.

How and when will my massage be performed?

The massages included in the experiences are usually performed during the second half of your session. We usually have clients enjoy the bathing experience first and then head to the massage room. The staff who will greet you upon your arrival in the bathing area will be able to specify it better depending on the duration of your massage and the time of the session.
 
Unfortunately, we will not be able to guarantee this, but we will do our best to accommodate your request.

Massage preferences

If you prefer a specific therapist or have a therapist of a specific genre, please let us know in advance, so we can make a note of it. We do our best to accommodate all requests, but please note that we can not offer any guarantees, as the schedule is created based on the availability of therapists and services booked.
 
We offer a wide selection of experiences for two, perfect for sharing a unique moment. However, all our services can be booked as a couple experience, but we can only guarantee that the massage will be performed in the same room in the case of experiences created specifically for two. You can contact us in advance, and we will do our best to accommodate your request, unfortunately, we cannot guarantee it, as it is subject to availability on the day.

Can I eat on the premises?

Only the products included in the experiences can be consumed. If you wish, you can add one of our complements to make your experience even more complete.

Why are cell phones not allowed and why do I see people with phones and posting content in Social Media?

Phones and cameras are not allowed at AIRE during the open sessions to ensure peace and quiet throughout your experience, and the privacy of all our attendees.
 
Any content of that nature, which you may have seen online or on social media, has been done during private events or during photo shoots that occur outside of our regular hours. Thank you for your understanding.
 
On special dates agreed by the company, under the supervision of AIRE staff, photography on the terrace is allowed.

Do you offer private sessions or group reservations?

Yes, you can book for up to 4 people through the website. But as our capacity is limited and silence is our mantra, bookings of more than 4 people will be managed and assisted by our staff to ensure everyone's AIRE Experience. You can always book a Private Session to enjoy AIRE completely to your liking. Contact us for more information at sevilla@beaire.com.

Do you have special rates and promotions?

We have benefits for companies that collaborate with us. Contact us at sevilla@beaire.com for more information.
 
Special benefits are occasional and not cumulative. We recommend that you subscribe to our newsletter to stay up to date.

I have lost something: do you have a lost and found box?

Please secure your belongings in a locker during your visit. We are not responsible for lost items. However, the reception desk at each center always keeps lost items for a period of time, so it is possible that we may be able to find what you have lost there. Please contact us at sevilla@beaire.com so we can look for it.

What kind of measures does AIRE take to prevent the spread of monkeypox?

In all our centers, the water in the bathing areas is subjected to a halogen-based treatment (as chlorine salts) that completely eliminates the presence of viruses and bacteria. In addition, the textile materials used during the sesions are removed after each client and are washed and disinfected before being used.