How does the AIRE Experience Work?
To enjoy our facilities, you must make a reservation for a session. Our sessions start every hour, The sessions start from Monday to Friday at 10am and at 9am on Saturdays and Sundays.. During the session, you will have access to our signature bath experience that allows you to experience our 5 thermal baths (hot bath & ice bath, the warm pool, the flotarium – salt water pool-, and the jet pool) as well as our different steam rooms at different intensity and with aromatherapy. We also have a relaxation area where you can rest on hot marble stones and where we offer tea and water. Someone will provide a brief tour of the facilities upon entering the bath area, but afterwards you may roam freely. If your reservation is The Ancient Thermal Baths you may circulate throughout the baths, steam room and seating area at your leisure for the 90minutes of the duration of the session. If you are scheduled for any other experience that combines the Ancient Thermal Baths with a Massage or a Body Ritual your time of Thermal Bath Tour will be included whithin the total of duration of the experience you have choosen.
The AIRE experience is designed as a relaxing space in which cellphones and cameras are not allowed and we also ask you to keep your voices low for the proper enjoyment of the experience.
Do you offer couples massage?
Any of our services can be done as a couple’s experience. You can book any of our experiences for two people and let our booking department know that you would like a couple’s massage. We also have some special services designed as an experience for two. You will find all this information online or you can ask our Barcelona booking department for details at +34 955 01 00 24 or emailing email@example.com.
When will my massage take place?
If you have booked a massage it will most likely happen during the second hour of your session. Usually we have guests first enjoy the bath experience and then have their massages, but the staff who checks you in upon arrival to the bath area will be able to specify better depending on your massage length and the session schedule. If you would prefer to have a female or male massage therapist, please let us know in advance so we can also make note of that. We try our best to accommodate all requests, but please note we offer NO GUARANTEES as the schedule is created based on massage therapists’ availability and booked services.
Can I spend more time in the Baths?
If you want to improve your experience, you can always spend more time in the baths by requesting it by email, phone and at the reception itself. You can add this when booking online or request it by email or by phone when booking.
Will there be other people in Baths with me?
Yes. The bath area is a large space with different pools and massage areas. We limit our experiences per session to ensure the privacy and tranquility of the experience. The number of people that will be allowed in one same session depends on booked services and not all the guests will coincide in the baths at the same time. All sessions are co-ed. Maximum reservations per session 20.
What do I need to bring?
We only ask that you bring a bathing suit, however we have bathing suits to borrow if you do not have one. Everything else is provided onsite: towels, robes, mandatory water shoes, toiletries (shampoo, conditioner, body wash, face wipes) as well as hair dryers and straightening irons, all of which are available in the locker rooms. The only thing you might want to bring if you use it is face moisturizer.
Is the experience co-ed?
Yes, both men and women enjoy bath together and receive treatments in the same area.
I would like to purchase a gift box, what are my options?
We offer physical and virtual AIRE gift cards. All gift cards are redeemable for specific experiences, NOT MONETARY VALUES. The gift card must be redeemed for the services for which it was purchased. You are, however, able to add on to the gift card services when making your reservation and simply pay the difference.
Physical Gift Box To purchase a physical gift card you must either come onsite at street AIRE número 15 (41004), Sevilla or, if you prefer, you have the option to have it delivered wherever you want through a courier service, where you will only have to pay the corresponding shipping costs.
Virtual Gift Box Our virtual gift boxes are sent to the recipient in the form of an email. You can book online through our website. To redeem an AIRE gift card, you can either input the gift card number when making a reservation online, or provide us with the gift card number when making a reservation over the phone or via email.
What is your cancellation and rescheduling policy?
Please allow 48 hours notice of cancellation or rescheduling to avoid a 100% charge of the total service price. The credit card number required at the time of booking to hold the reservation will be charged 100% of total service price of any cancellation or rescheduling not done within the policy. All gift card bookings are final and cancellations not done 48h in advance will result in the total lost of the service.
Do you offer Group reservations or private sessions?
We offer the option of renting an entire session for your private group or renting the space for numerous hours for special events. You may contact firstname.lastname@example.org for details and options.
I have a gift box, how long do I have to use it?
The AIRE gift boxes expire one year from purchase
Is the experience co-ed?
Yes it is. Women and men enjoy together the experience in the same area.
Will I have to wear a mask?
Following the regulations set by the authorities, the use of masks will be optional.
I am pregnant, can I come enjoy an AIRE experience?
Unfortunately, if you are pregnant you will not be able to enjoy any of our AIRE experiences. Due to specific nature of our treatments, we can’t offer expectant mothers to take part in any of our treatments or the bath experience. We also do not offer any pre-natal services at this time.
Thank you for your cooperation and we look forward to having you back in the future post pregnancy so that you can enjoy a great experience for recovery.