What is AIRE and what is the AIRE Experience? What makes it different from a spa?
AIRE Ancient Baths is a unique relaxation space for your body and mind to release the daily stress. The experience we offer will allow you to feel, or share with whoever you want, a set of unique sensations.
The AIRE Experience includes our thermal tour where you can enjoy the benefits of the baths at different temperatures (hot, cold, warm, frost), the jet bath, the Vaporium (steam room with aromatherapy), and the Flotarium (salt water bath), in a unique environment where you can move freely while walking through a unique architectural space in the city. Let yourself be guided by candlelight and the scent of orange blossom, complete your experience with a massage or ritual to achieve a state of total relaxation of your body and mind.
Rooftop access is limited, what experiences are included?
Rooftop access is allowed for experiences with a minimum massage of 45 minutes.
What experience do I need to get? What kind of massages do you offer?
Do I have to make a reservation?
Yes, to come to AIRE you need to book in advance and you can do it through our website, by calling +34 91 903 22 14 or contacting us at sevilla@beaire.com. Weekends tend to sell out earlier, as well as same-day appointments. Our reservations are subject to the availability of each experience separately, so we recommend that you make your reservation as far in advance as possible to enjoy the experience you want.
In case your plans change, remember that you can always cancel up to 48 hours before your experience.
What do I have to wear? What is the dress code?
The only thing you need is your bathing suit, since its use is mandatory in our facilities, although we have some available in case you need it. We will provide you with towels, non-slip shoes, hygiene products, hair dryers and hair straighteners.
The use of bikini or swimsuit is indifferent, although we recommend wearing a simple two-piece swimsuit if your experience includes exfoliation. In the case of The Signature Wine Experience, we recommend that you ask for a swimsuit as the water may fade. In this case, we will not be responsible.
It is not necessary to wear a bathing hat; in the case of people with long hair, we will request that it be tucked in.
I have been given an AIRE Experience, how do I reserve it and how long is it valid?
You can make your reservation through our website, in the section, "I have a box, by calling +34 91 903 22 14 or at sevilla@beaire.com. You will only have to provide the code that you will find inside your Gift Box. The validity of your AIRE Experience is 1 year from the time of purchase and can only be redeemed at the same center for which it was purchased. When redeeming your Gift Box, the Experience will adhere to our booking policies.
I lost my gift box, what can I do?
You can contact us at sevilla@beaire.com or +34 91 903 22 14, we will try to help you locate your experience. In order to carry out the request we will need the following information:
- Date of purchase
- Buyer's full name
- Recipient's name
- Name of the experience
- Was it a physical or virtual box?
- Transaction number (you can find it on the confirmation email or purchase receipt)
Up to when can I cancel, change or place on hold my reservation?
The cancellation, modification or placing on hold of a booking can be made by calling +34 91 903 22 14 or at sevilla@beaire.com from the time of purchase up to 48 hours before without any problem. In this case, it will be possible to reschedule or request a refund.
I have a reservation on hold, how does it work? How do I reactivate it?
To have a reservation on hold is to have a pending experience to enjoy. To reactivate it or if you want more information about how to enjoy your experience on hold or to know how long you have to reactivate it, please contact us at +34 91 903 22 14 or at sevilla@beaire.com
What is the minimum age?
You must be at least 18 years old.
I am pregnant, can I come and enjoy an AIRE Experience?
Unfortunately, the AIRE Experiences aren't suitable for pregnant clients.
We hope you understand that our priority is to provide a relaxing experience for all who visit AIRE but the safety of our clients is of our utmost priority.
We would love to be able to pamper the soon-to-be mothers, however the high humidity of our space can impact the blood flow and heart rate of the guest which could be potentially harmful. In addition, our therapists do not receive any specific training and our facilities are unprepared to accomodate pregnant clients and it’s specific necessities.
Please be assured that we have consulted with a team of experts regarding this matter and have made the decision that there is a risk associated.
According to expert sources consulted, people who have given birth should not go in the water (bathing, swimming...) until normally 2 months or more after giving birth and always with medical approval (after that period). We therefore recommend you wait until you are ready. We look forward to welcoming you back to AIRE after this time for a unique and relaxing experience. Do not hesitate to contact us at sevilla@beaire.com with the subject "Post Pregnant AIRE Experience" and we will make sure you have your moment of relaxation with a special benefit.
Can I gift an AIRE Experience?
Of course you can! Sharing AIRE means sharing unique sensations. With our AIRE Gift Box you can give the AIRE Experience to whomever you want. With free delivery in 24-72 hours, the physical Gift Box has a design created for the recipient to discover their experience step by step. The digital version, on the other hand, is an immersive, interactive and customisable way to give AIRE as a gift. A digital sensory journey that you can send immediately and with which you can enjoy a small preview of what awaits in AIRE from anywhere.
The validity of both formats is 1 year and can be transferable, that is, it can be used by anyone as it is a flexible gift.
If you want to give a gift for a specific day you can also do it through our website.
Can I change the AIRE Experience I have been gifted?
Yes, you can modify your experience by paying the difference in price, but it is not possible to split it or request one of a lower amount.
What is the bath area like? Will there be other people in the baths with me?
The bathing area is a large co-ed space, with different zones and massage areas. We regulate the capacity of the experiences per session, to guarantee your privacy and tranquility during them, but they will not be private so you will coincide with other clients.
We limit the number of people who can enter our center and we alternate clients between bathing and massage time in order to have as few people as possible.
How long is the experience?
Depending on the experience: about 1 hour and a half in experiences without massage and 2 or 3 hours in experiences with massages and rituals.
If your reservation is for the Ancient Baths experience, you will be able to visit the baths, the steam room and the rest area as you wish during the 90 minutes of the session. If you have scheduled any other AIRE Experience that combines our thermal tour with a Massage or Body Ritual, your thermal tour time will be included up to the total duration that the website establishes for the chosen AIRE Experience.
How and when will my massage be performed?
The massages included in the experiences are performed within the total duration of the experience. It is not possible to choose the exact time of the massage.
Massage preferences
If you prefer a specific therapist or have a therapist of a specific genre, please let us know in advance, so we can make a note of it. We do our best to accommodate all requests, but please note that we can not offer any guarantees, as the schedule is created based on the availability of therapists and services booked.
We offer a wide selection of experiences for two, perfect for sharing a unique moment. However, all our services can be booked as a couple experience, but we can only guarantee that the massage will be performed in the same room in the case of experiences created specifically for two. You can contact us in advance, and we will do our best to accommodate your request, unfortunately, we cannot guarantee it, as it is subject to availability on the day.
Can I eat on the premises?
Only the products included in the experiences can be consumed. If you wish, you can add one of our complements to make your experience even more complete.
Why are cell phones not allowed and why do I see people with phones and posting content in Social Media?
Phones and cameras are not allowed at AIRE during the open sessions to ensure peace and quiet throughout your experience, and the privacy of all our attendees.
Any content of that nature, which you may have seen online or on social media, has been done during private events or during photo shoots that occur outside of our regular hours. Thank you for your understanding.
On special dates agreed by the company, under the supervision of AIRE staff, photography on the terrace is allowed.
Do you offer reservations for groups or private sessions?
Yes, you can book for up to 4 people through the website. But as our capacity is limited and silence is our mantra, bookings of more than 4 people will be managed and assisted by our staff to ensure everyone's AIRE Experience. You can always book a Private Session to enjoy AIRE completely to your liking. Contact us for more information at sevilla@beaire.com.
Do you have special deals and promotions?
We have benefits for companies that collaborate with us. Contact us at sevilla@beaire.com for more information.
Special benefits are occasional and not cumulative. We recommend that you subscribe to our newsletter to stay up to date.
Can I leave my suitcase or my electric scooter at AIRE?
Our reception staff will be able to hold it for you when you arrive at the center, but we will not be responsible for it. It is preferable that you contact us in advance to make this request.
I have lost something; do you have a lost and found box?
Please secure your belongings in a locker during your visit. We are not responsible for lost items. However, the reception desk always keeps lost items for a period of time, so it is possible that we may be able to find what you have lost there. Please contact us at sevilla@beaire.com so we can look for it.
I have had a good/bad experience and would like to share it.
Customer satisfaction is our priority and your feedback is essential to us.
You can share your experience with us by sending an email to sevilla@beaire.com