How does the AIRE Experience Work?
To enjoy our facilities, you must first make a reservation for a session online or by calling our booking center. During the session, you will have access to our signature Ancient Thermal Bath experience that allows you to experience our 6 thermal baths (hot bath, ice bath and cold plunges, warm bath, salt bath, and jet bath) as well as our steam rooms at different steam intensity with aromatherapy. You can also enjoy our salt exfoliation area. We also have a relaxation area where you can rest on heated marble and enjoy tea and water. Upon entering the bath area someone will provide you with a brief tour and afterwards you may roam freely. If your reservation is The Ancient Thermal Baths you may circulate throughout the baths, steam room and seating area at your leisure for the 90minutes of the duration of the session. If you are scheduled for any other experience that combines the Ancient Thermal Baths with a Massage or a Body Ritual your time of Thermal Bath Tour will be included whithin the total of duration of the experience you have choosen.
The AIRE Experience is designed as a relaxing space in which cellphones and cameras are not allowed and we also ask you to keep your voices low for the proper enjoyment of all guests during the experience.
Are there massages for couples?
We offer a wide selection of experiences for two, perfect for sharing a unique moment. In addition, all our services can be booked as a couple experience, but we can only guarantee that the massage will be performed in the same room in the case of experiences created specifically for two. You can find all the information about AIRE Experiences on our website or by contacting our reservations department by email email@example.com.
When will my massage take place?
If you have booked a massage it will most likely happen during the second hour of your session. Usually we have guests first enjoy the bath experience and then have their massages, but the staff who checks you in upon arrival to the bath area will be able to specify better depending on your massage length and the session schedule.
Will there be other people in Baths with me?
Yes. The bath area is a large space with different pools and massage areas. We limit our experiences per session to ensure the privacy and tranquility of the experience. The number of people that will be allowed in one same session depends on booked services and not all the guests will coincide in the baths at the same time. All sessions are co-ed.
If you would prefer to have a female or male massage therapist, please let us know in advance so we can also make note of that. We try our best to accommodate all requests, but please note we offer NO GUARANTEES as the schedule is created based on massage therapists’ availability and booked services.
Experiences booked in the same session will usually be held in the same room. If you wish to have a separate room to your guests, please contact us in advance and we will try our best to accomdadate the request but cannot guarantee this as it is subject to availability on the day.
To enhance the Aire Ancient Bath Experience, we encourage you to arrive 15 minutes prior to your scheduled appointment time. Upon arrival into the Aire Ancient Bath, you will be requested to complete a health questionnaire. This information will not be processed in any automated database.
Please understand that late arrivals will result in the experience time being shortened accordingly.
What do I need to bring?
We kindly ask that you bring a bathing suit, however we have bathing suits to borrow if you do not have one. Everything else is provided onsite: towels, robes, mandatory water shoes, toiletries (shampoo, conditioner, body wash, face wipes) as well as hair dryers and straightening irons, all of which are available in the locker rooms. The only thing you might want to bring is facial skincare.
I am pregnant, can I come and enjoy an AIRE experience?
We would love to be able to pamper the soon-to-be mothers, but unfortunately, the AIRE Experiences are not suitable for pregnant people.
Unfortunately, the high humidity of our space can impact the blood flow and heart rate of the guest which could be potentially harmful. In addition, our therapists are not licensed to perform massages on pregnant clients and our facilities are unprepared to accommodate pregnant clients and their specific necessities.
Please be assured that we have consulted medical specialists and have made the decision that there is a risk associated. We look forward to welcoming you back to AIRE following the birth for a special unique and relaxing experience. Don’t hesitate to contact us in firstname.lastname@example.org with the subject “Post Pregnant AIRE Experience” and we will make sure you have your perfect moment ensured with a special benefit.
We hope you understand that our priority is to provide a relaxing experience for all who visit AIRE, but the safety of our clients is our utmost priority.
Is there a minimum age requirement?
The minimum age requirement to enter AIRE is 18. Anyone under 18 will not be allowed to access the facilities or enjoy any of our treatments.
What kind of measures does AIRE take to prevent the spread of monkeypox?
In all our centers, the water in the bathing areas is subjected to a halogen-based treatment (as chlorine salts) that completely eliminates the presence of viruses and bacteria. In addition, the textile materials used during the sesions are removed after each client and are washed and disinfected before being used.
We regret that we cannot be responsible for any loss or damage to personal items while your visit at AIRE. Please keep all valuables locked in your locker during your visit and make sure it is properly locked before leaving the dressing room to begin your experience.
Loss or Damage
Lockers are provided during your time at Aire Ancient Baths. We regret that we cannot be held responsible for any loss or damage of personal possession.
All lost property found on the premises should be handed in at the reception. Items will be stored for 4 months, if they are not collected within this time, they will be donated to local charities. Liquids, undergarments and hairbrushes are kept for 24 hours only.
Do you offer Group reservations or private sessions?
We offer the option of renting out the entire session for your private group or renting the space for numerous hours for special events. You may contact our booking team for details and options at email@example.com.
CANCELLATIONS, RESCUEDULES AND REFUNDS POLICIES
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I would like to purchase a gift box, what are my options?
We offer both physical and virtual AIRE gift boxes. Gift boxes are only redeemable for experiences and cannot be exchanged for monetary value. The gift boxes can be redeemed for services purchased and can only be upgraded to other services while also paying the difference. For special services purchased through a gift box please be mindful of the expiration date of that specific service.
Physical Gift Box:
To purchase a physical gift box you must either come onsite and purchase in person or we also offer messenger services and DAO service via our web. We also offer mailing of a physical AIRE gift box anywhere in the Copenhagen through DAO. You can purchase it on our website or in-person and you will see estimated delivery and fees once you share your destination address.
Virtual Gift Box:
Our virtual gift boxes are sent to the recipient in the form of an email. You can book online through our website.
To redeem an AIRE gift box, you can either input the gift box number when making a reservation online, or provide us with the gift box number when making a reservation over the phone or via email.
I have gift box, how long do I have to use it?
AIRE gift boxes are valid for one year and are only redeemable at the location of purchase. Services do expire and gift boxes can be used towards a service of the same price or can be upgraded from while paying the difference.
I have some specific questions/concerns, who can I contact?
For any further questions or concerns, please do not hesitate to contact our Customer Service team at firstname.lastname@example.org