Essential Spa Information

BOOKING CANCELLATION AND RESCHEDULING POLICY

A 100% charge will be incurred for any experience / treatment not cancelled at least 48 hours prior to your scheduled treatment time. A credit card number is required at the time of the booking.

CANCELLATIONS OR RESCHEDULING WITH A GIFT CARD

Any booking done with a gift card will be able to cancel or reschedule 48h prior to the time of the reservation. Any cancellations not done within the 48h margin will result in the entire lost of the gift box value. Bookings made with a gift box are not eligible for refunds.


 

 

REFUNDS

Any cancellations made in line with our cancellation policy are eligible for a full refund. Please contact our bookings team on booking.london@beaire.com who will be able to assist with the refund process.

 

Arrival Time

To enhance the Aire Ancient Bath Experience, we encourage you to arrive 30 minutes prior to your scheduled appointment time. 

Upon arrival into the Aire Ancient Bath, you will be requested to complete a health questionnaire. This information will not be processed in any automated database. 

 

Please understand that late arrivals will result in the experience time being shortened accordingly.

Aire Ancient Bath will provide towels, robes and slippers and any amenities required for use during your visit.

 

Loss or Damage

Lockers are provided during your time at ABB. We regret that we cannot be held responsible for any loss or damage of personal possession.

All lost property found on the premises should be handed in at the reception. Items will be stored for 4 months, if they are not collected within this time, they will be donated to local charities. Liquids, undergarments and hairbrushes are kept for 24 hours only.

 

Aire Ancient Bath Etiquette:

The AAB is a relaxing and tranquil environment. Please respect all guests´ rights to privacy and serenity.

The use of mobile phones and cameras is only permitted in the reception lounge.

The use of swimwear is compulsory in our installations.

Aire Ancient Bath is a smoke-free zone.

 

Age Requirement

The minimum age requirement for access to the Aire Ancient Bath is 18.

 

Pregnancy

Unfortunately, if you are pregnant you will not be able to enjoy any of our AIRE experiences. Due to specific nature of our treatments, we can’t offer expectant mothers to take part in any of our treatments or the bath experience. We also do not offer any pre-natal services at this time.

Thank you for your cooperation and we look forward to having you back in the future post pregnancy so that you can enjoy a great experience for recovery.

 

Prices

All prices are quoted in GBP, include 20% VAT and are subject to change at any time. Gratuities are not included and are welcomed at your discretion.

GIFT BOX REDEMPTION

Our physical and virtual gift boxes expire after one year. They are transferable and may be redeemed online or by contacting our booking department

RETURNS

The User may cancel the purchase of the various products and services offered by Aire within the time frame of 14 calendar days from the date of purchase according to the manner and conditions detailed below. For changes and returns will be necessary to present the purchase ticket.