Cancellation Policy

Booking Cancellation & Rescheduling Policy

Please allow 48 hours notice of cancellation or rescheduling to avoid any cancellation penalties. Cancellations received within 48 hours will be charged 100% of the total cost of the appointment.

When the appointment is done with an AIRE Gift Box: Following the same policy, this kind of bookings can be cancelled/rescheduled 48 hours prior to the time. Any cancellations not done within the 48h margin will result in the entire loss of the gift box value. Bookings made with a gift box are not eligible for refunds.

Bookings Refunds

Any cancellations made in line with our cancellation policy are eligible for a full refund. Please contact our bookings team on who will be able to assist with the refund process.

Gift Box Refunds

Any requested refunds within the cancellation policy will only be made up to 14 calendar days after the payment date, after those 14 calendar days no payments or online booking or gift card purchase will be refundable.

Gift Box Expiration dates

AIRE Gift Boxes expire nine years from purchase date. They are transferable and may be redeemed online or by contacting our booking department. 

By purchasing a Gift Box, the customer accepts that, after the first 25 months from the date of purchase, the service acquired at the time of purchase may have been withdrawn from the menu, in which case an equivalent one will be offered. In addition, if after these 25 months the service purchased at the time of purchase suffers an increase in price, the customer must pay the difference at the time of booking. 


The client may cancel the purchase of the various products and services offered by AIRE within the time frame of 14 calendar days from the date of purchase. For changes and returns will be necessary to present the purchase ticket.