What is AIRE and what is the AIRE Experience? What makes it different from a spa?
AIRE Ancient Baths is a unique relaxation space for your body and mind to get rid of the stress of everyday life. The experience we offer you will allow you to feel a set of sensations with yourself or shared with whoever you want.
The AIRE Experience includes our thermal tour in a unique environment where you can move freely. You will enjoy a journey of sensations as you walk through our baths at different temperatures, strolling through a unique architectural space in the city. Let yourself be guided by the candlelight and the aroma of orange blossom and complete your experience with a massage or ritual to achieve a state of total relaxation of body and mind.
What experience should I get, what kind of massages do you offer?
The AIRE Experience is really complete when you add a massage or ritual to our iconic thermal tour. That is why we have designed a series of experiences that include mainly relaxing massages with specific products to bring you unique sensations. All our experiences can be completed with our selection of complements to create an even more perfect trip. You can decide according to your needs or tastes to take you to the purest state of relaxation.
To avoid crowds, we have a limit of people on the thermal tour. We accept a certain number of clients each hour, and we only reserve a number of places for people who do not want massages. The massages can be performed during the whole duration of the experience, avoiding crowds in the thermal baths.
In AIRE Ancient Baths we have a wide range of experiences ideal for the different moments in which you want to relax.
Do I have to make a reservation?
Yes, to come to AIRE you need to book in advance and you can do it through our website, by calling +1 (332)-244-4191 or contacting us at nyues@beaire.com. Weekends tend to sell out earlier, as well as same-day appointments. Our reservations are subject to the availability of each experience separately, so we recommend that you make your reservation as far in advance as possible to enjoy the experience you want.
The name of the reservation needs to match the name of the client. Otherwise, it will be necessary for the client to show a copy of the ID of the person who made the reservation.
Is the AIRE Gift Box valid for any AIRE Location in New York?
You choose the AIRE Experience you want to gift, they choose when and where to enjoy it. AIRE New York's gifts are redeemable at AIRE Tribeca and AIRE Upper East Side as long as the experience is available in both.
I have an AIRE Gift Box for New York, how do I choose the location when redeeming?
When redeeming your AIRE Gift Box, you will choose between our Tribeca and Upper East Side Locations to enjoy your experience at. This selection will be made when you start the process by clicking on the "I have a Gift Box" button on the website. Once that you decide in which AIRE New York Location you will enjoy your experience, it cannot be changed.
What do I have to wear? What is the dress code?
The only thing you need is your bathing suit, since its use is mandatory in our facilities, although we have some available in case you need it. We will provide you with towels, non-slip shoes, hygiene products, hair dryers and hair straighteners.
The use of bikini or swimsuit is indifferent, although we recommend wearing a simple two-piece swimsuit if your experience includes exfoliation. In the case of The Signature Wine Experience, we recommend that you ask for a swimsuit as the water may fade. In this case, we will not be responsible.
It is not necessary to wear a bathing hat; in the case of people with long hair, we will request that it be tucked in.
I have been given an AIRE Experience, how do I book it, how long is it valid?
You can make your reservation through our website, in the section, "I have a Gift Box", by calling +1 332-244-4191 or at nyues@beaire.com. You will only have to provide the code that you will find inside your Gift Box. Your AIRE Experience is valid for 9 years from the time of purchase. When redeeming your Gift Box, the Experience will adhere to our booking policies.
I lost my gift box, what can I do?
You can contact us at nyues@beaire.com or +1 332-244-4191, we will try to help you locate your experience. In order to carry out the request we will need the following information:
- Date of purchase
- Buyer's full name
- Recipient's name
- Name of the experience
- Was it a physical or virtual box?
- Transaction number (you can find it on the confirmation email or purchase receipt)
Up to when can I cancel, change or place on hold my reservation?
The cancellation, modification or placing on hold of a booking can be made by calling +1 (332)-244-4191 or at nyues@beaire.com from the time of purchase up to 48 hours before without any problem. In this case, it will be possible to reschedule or request a refund.
I have a reservation on hold, how does it work? How do I reactivate it?
To have a reservation on hold is to have a pending experience to enjoy. To reactivate it or if you want more information about how to enjoy your experience on hold or to know how long you have to reactivate it, please contact us at +1 (332)-244-4191 or at nyues@beaire.com
What is the minimum age?
You must be at least 18 years old.
I am pregnant, can I come and enjoy an AIRE Experience?
Unfortunately, the AIRE Experiences aren't suitable for pregnant clients.
We hope you understand that our priority is to provide a relaxing experience for all who visit AIRE but the safety of our clients is of our utmost priority.
We would love to be able to pamper the soon-to-be mothers, however the high humidity of our space can impact the blood flow and heart rate of the guest which could be potentially harmful. In addition, our therapists do not receive any specific training and our facilities are unprepared to accomodate pregnant clients and it’s specific necessities.
Please be assured that we have consulted with a team of experts regarding this matter and have made the decision that there is a risk associated.
According to expert sources consulted, people who have given birth should not go in the water (bathing, swimming...) until 6 weeks postpartum. We therefore recommend you wait until you are ready. We look forward to welcoming you back to AIRE after this time for a unique and relaxing experience. Do not hesitate to contact us at nyues@beaire.com with the subject "Post Pregnant AIRE Experience" and we will make sure you have your moment of relaxation with a special benefit.
Can I give an AIRE Experience as a gift?
You definitely can! Sharing AIRE means sharing a unique sensation. With our AIRE Gift Box you can give the AIRE Experience to whomever you want. The shipping costs and delivery time might change depending on the recipient’s address. The physical Gift Box has a design created for the recipient to discover your experience step by step. The digital version, on the other hand, is an immersive, interactive and customisable way to give AIRE as a gift. A digital sensory journey that you can send immediately and with which you can enjoy a small preview of what awaits in AIRE from anywhere.
The validity of both formats is 9 years and can be transferable, that is, it can be used by anyone as it is a flexible gift.
If you want to give a gift for a specific day you can also do it through our website.
Can I change the AIRE Experience I have been gifted?
You can change your experience to one of a higher amount, paying the price difference, but it is not possible to split or request one of a lower amount.
What is the bath area like? Will there be other people in the baths with me?
The bathing area is a large co-ed space, with different zones and massage areas. We regulate the capacity of the experiences in shifts, to guarantee your privacy and tranquility during them, but they will not be private so you will coincide with other clients.
We limit the number of people who can enter our center and we alternate clients between bathing and massage time in order to have as few people as possible.
How long does the experience last?
Depending on the experience: 1 hour and a half for experiences without massage and 2 or 3 hours for experiences with massages and rituals.
If your reservation is for the Ancient Baths experience, you will be able to go through the baths, the steam room and the rest area at your leisure during the 90 minutes of the session. If you have scheduled any other AIRE Experience that combines our thermal tour with a Massage or Body Ritual, your thermal tour time will be included in the total duration of the AIRE Experience chosen.
How and when will my massage take place?
The massages included in the experiences are performed within the total duration of the experience. It is not possible to choose the exact time of the massage.
Massage Preferences.
If you prefer a specific therapist or have a therapist of a specific gender, please let us know in advance, so we can make a note of it. We do our best to accommodate all requests, but please note that we do not offer any guarantees, as the schedule is created based on the availability of therapists and services booked.
Co-booked experiences are usually held in the same room. If you wish to have a separate room for your guests, please contact us in advance and we will do our best to accommodate your request, unfortunately, we cannot guarantee this as it is subject to availability on the day.
Can I eat on the premises?
No. You can only consume the products we offer during the experiences. If you wish, you can add one of our complements to make your experience even more complete.
Why are cell phones not allowed and why do I see people with phones and posting content?
Phones and cameras are not allowed at AIRE during open sessions to ensure peace and quiet throughout your experience and the privacy of attendees.
You may have seen images online or on social media. Any content of that nature has been made during private events or during photo sessions that occur outside of our regular schedule. Thank you for your understanding.
Do you have special deals and promotions?
We have special benefits for companies that collaborate with us. Contact us at nyues@beaire.com or at +1 (332)-244-4191 for more information.
Special benefits are occasional, spontaneous and not cumulative. We recommend that you subscribe to the newsletter to stay up to date.
Can I leave my suitcase or scooter at AIRE?
Our reception staff will be able to store it for you when you arrive at the center, but we are not responsible for it. It is preferable that you contact us in advance to make this request.
I have lost something; do you have a lost and found box?
Please secure your belongings in a locker. We are not responsible for lost items. However, the reception desk always keeps lost items for a period of time, it is possible that we may be able to find what you have lost there. Please contact us at nyues@beaire.com or at +1 (332)-244-4191 if this is the case, so we can look for it
I have had a good/bad experience and would like to share it.
Customer satisfaction is our priority and your feedback is essential to us.
You can share your experience with us by sending an email to nyues@beaire.com