What is AIRE and what is the AIRE Experience? What makes it different from a spa?
AIRE Ancient Baths is a unique relaxation space for your body and mind to get rid of the stress of everyday life. The experience we offer you will allow you to feel a set of sensations with yourself or shared with whoever you want.
The AIRE Experience includes our thermal tour in a unique environment where you can move freely. You will enjoy a journey of sensations as you walk through our baths at different temperatures, strolling through a unique architectural space in the city. Let yourself be guided by the candlelight and the aroma of orange blossom and complete your experience with a massage or ritual to achieve a state of total relaxation of body and mind.
What happens if I arrive late?
If you are delayed in arriving, you will be able to access the bath area, however your total experience may be shortened. If you have a massage or ritual included, it can be shortened depending on availability. Once you arrive everything will be more clear and our staff will inform and guide you.
If you would prefer to have a female or male massage therapist or someone in specific, please let us know in advance so we can also make a note on your booking. Please note that we are unable to guarantee any request on that matter however, we will always endeavor to fulfil requests where possible.
Let our therapist know if you would like more or less pressure during your massage but please note that the pressure ranges will be determined by your chosen experience.
Although all our Experiences can be booked for two, we can only guarantee that the massage will be performed in the same room when you choose a Couples designed Experience. Likewise let us know your requirement in advance and we will do our best to accommodate.
How and when will my massage take place?
If you have booked a massage, it will most likely take place during the second hour of the session.
The massages included in the experiences are usually performed during the second half of your session. We usually have clients enjoy the bathing experience first and then head to the massage room, but the staff who will greet you upon your arrival in the bathing area will be able to better specify based on the length of your massage and the time of your session.
Unfortunately, we will not be able to guarantee this, but we will do our best to accommodate your request.
I am pregnant, can I come and enjoy an AIRE experience?
We would love to be able to pamper the soon-to-be mothers, but unfortunately, the AIRE Experiences are not recommended for those who are pregnant.
In addition, our therapists are not licensed to perform pre-natal massages and our facilities are unprepared to accommodate pregnant clients and their specific necessities. Our products are also not confirmed for use while pregnant.
Please be assured that we have consulted medical specialists and our policies are based on the advice we received. We look forward to welcoming you back to AIRE following the birth for a special unique and relaxing experience. Don’t hesitate to contact us at firstname.lastname@example.org with the subject “Post Pregnant AIRE Experience” and we will make sure you have your perfect moment ensured with a special benefit.
We hope you understand that our priority is to provide a relaxing experience for all who visit AIRE, but the safety of our clients is our utmost priority.
What experience should I get, what kind of massages do you offer?
The AIRE Experience is really complete when you add a massage or ritual to our iconic thermal tour. That is why we have designed a series of experiences that include mainly relaxing massages with specific products to bring you unique sensations. All our experiences can be completed with our selection of complements to create an even more perfect trip. You can decide according to your needs or tastes to take you to the purest state of relaxation.
To avoid crowds, we have a limit of people on the thermal tour. We accept a certain number of clients each hour, and we only reserve a number of places for people who do not want massages. The massages can be performed during the whole duration of the experience, avoiding crowds in the thermal baths.
In AIRE Ancient Baths we have a wide range of experiences ideal for the different moments in which you want to relax.
> For moments when you need to take a break from your routine = Ancient Experiences
> For moments when you want to pamper and renew yourself = Indulgent Experiences
> For moments when you want to pamper yourself and revitalize yourself = Renewing Experiences
> For moments when you want to enjoy relaxation with a companion, whether it's your partner, friends, family... = Couples Experiences
> For special occasions = Signature Experiences
Do I have to make a reservation?
Yes, to come to AIRE you need to book in advance and you can do it through our website or by calling +1 917-563-4542. Weekends tend to sell out earlier, as well as same day appointments. We recommend making your reservation as far in advance as possible so that you can have the experience you want. The name of the reservation needs to match the name of the client. Otherwise, it will be necessary for the client to show a copy of the ID of the person who made the reservation.
I have been given an AIRE Experience, how do I book it, how long is it valid?
You can make your reservation through our website, in the section, "I have a Gift Box" or by calling +1 917-563-4542. You will only have to provide the code that you will find inside your Gift Box. Your AIRE Experience is valid for 9 years from the time of purchase and can only be redeemed at the same center for which it was purchased.
Until when can I cancel or modify the date/time of my reservation?
Both the cancellation and modification of a reservation can be made by calling +1 917-563-4542 from the moment of purchase up to 48 hours before without any problem. In that case you can reschedule or request a refund.
In case of refund, this would only be valid for reservations paid in advance and not for gift boxes that are less than 14 days after purchase.
What is the minimum age?
You must be at least 18 years old.
Can I give an AIRE Experience as a gift?
You definitely can! Sharing AIRE means sharing a unique sensation. With our AIRE Gift Box you can give the AIRE Experience to whomever you want. The shipping costs and delivery time might change depending on the recipient’s address. The physical Gift Box has a design created for the recipient to discover your experience step by step. The digital version, on the other hand, is an immersive, interactive and customizable way to give AIRE as a gift. A digital sensory journey that you can send immediately and that can be enjoyed from anywhere.
The validity of both formats is 9 years and can be transferable, that is, it can be used by anyone as it is a flexible gift for all ages (over 18 years old) and people.
Can I change the AIRE Experience I have been given as a gift?
Yes, you can upgrade experience, but it is not possible to split it or downgrade the experience.
What is the bath area like, will there be other people in the baths with me?
The bathing area is a large mixed space, with different zones and massage areas. We regulate the capacity of the experiences per session, to guarantee your privacy and tranquility during them, but they are not private so you will coincide with other clients.
We limit the number of people who can enter the spa and alternate clients between bathing and massage time to match as few people as possible.
How long does the experience last?
Depending on the experience: 1 hour and a half for experiences without massage and 2 or 3 hours for experiences with massages and rituals.
If your reservation is for the Ancient Baths experience, you will be able to go through the baths, the steam room and the rest area at your leisure during the 90 minutes of the session. If you have scheduled any other AIRE Experience that combines our thermal tour with a Massage or Body Ritual, your thermal tour time will be included in the total duration of the AIRE Experience chosen.
Can I eat on the premises?
No. You can only consume the products we offer during the experiences. If you wish, you can add one of our complements to make your experience even more complete.
Do you offer group bookings or private sessions?
Yes, you can freely book up to 4 people through the website. But as our capacity is limited and silence is our mantra, bookings of more than 4 people will be managed and assisted by our staff to ensure everyone's experience. You can always book a Private Session to enjoy AIRE completely to your liking. Contact us for more information at email@example.com.
Do you have special deals and promotions?
We have special benefits for companies that collaborate with us. Contact us at firstname.lastname@example.org for more information.
Special benefits are occasional, spontaneous and not cumulative. We recommend that you subscribe to the newsletter to stay up to date.
Can I leave my suitcase or scooter at AIRE?
Our reception staff will be able to store it for you when you arrive at the center, but we are not responsible for it. It is preferable that you contact us in advance to make this request.
I have lost something; do you have a lost and found box?
Please secure your belongings in a locker. We are not responsible for lost items. However, the reception desk at each center always keeps lost items for a period of time, it is possible that we may be able to find what you have lost there. Please contact us at email@example.com if this is the case, so we can look for it
Why are cell phones not allowed and why do I see people posting content in Social Media?
Phones and cameras are not allowed at AIRE during the open sessions to ensure peace and quiet throughout your experience, and the privacy of all our attendees.
Any content of that nature, which you may have seen online or on social media, has been created during private events or during photo shoots that occur outside of our regular hours. Thank you for your understanding.