How does the AIRE Experience Work?
To enjoy our facilities, you must make a reservation for a session. During the session, you will have access to our signature bath experience that allows you to experience our 6 thermal baths (hot bath, the ice and cold plunges, the warm pool, the flotarium – salt water pool-, and the jet pool) as well as our steam room with aromatherapy. We also have a relaxation area where you can rest on hot marble stones and where we offer tea and water and you can also enjoy our salt exfoliation area during your visit. Our team will provide a brief tour of the facilities upon entering the bath area, but afterwards you may roam freely during the duration of the thermal bath experience. If your reservation is The Ancient Thermal Baths you may circulate throughout the baths, steam room and seating area at your leisure for the 90minutes of the duration of the session. If you are scheduled for any other experience that combines the Ancient Thermal Baths with a Massage or a Body Ritual your time of Thermal Bath Tour will be included whithin the total of duration of the experience you have choosen.
The Aire experience is designed as a relaxing space in which cellphones and cameras are not allowed and we also ask you to keep your voices low to respect the silence and tranquility of the space for the proper enjoyment of the experience.
Do you offer couples massage?
Any of our services can be done as a couple’s experience. You can book any of our experiences for two people and let our booking department know that you would like a couple’s massage. We also sometimes launch special services designed as an experience for two. You will find all this information online or you can ask our New York booking department for details at 646 878 6174 or emailing firstname.lastname@example.org. You can also sign up for our newsletter or follow us in social media to be updated on any specials we launch.
When will my massage take place?
If you have booked a massage it will most likely happen during the second hour of your session. Usually we have guests first enjoy the bath experience and then have their massages, but the staff who checks you in upon arrival to the bath area will be able to specify better depending on your massage length and the session schedule.
Will there be other people in Baths with me?
Yes. The bath area is a large space with different pools and massage areas. We limit our experiences per session to ensure the privacy and tranquility of the experience. The number of people that will be allowed in one same session depends on booked services and not all the guests will coincide in the baths at the same time. All sessions are co-ed.
If you would prefer to have a female or male massage therapist, please let us know in advance so we can also make note of that. We try our best to accommodate all requests, but please note we offer NO GUARANTEES as the schedule is created based on massage therapists’ availability and booked services.
Experiences booked in the same session will usually be held in the same room. If you wish to have a separate room to your guests, please contact us in advance and we will try our best to accomdadate the request but cannot guarantee this as it is subject to availability on the day.
To enhance the Aire Ancient Bath Experience, we encourage you to arrive 15 minutes prior to your scheduled appointment time. Upon arrival into the Aire Ancient Bath, you will be requested to complete a health questionnaire. This information will not be processed in any automated database.
Please understand that late arrivals will result in the experience time being shortened accordingly.
What do I need to bring?
We only ask that you bring a bathing suit, however we have bathing suits to borrow if you do not have one. Everything else is provided onsite: towels, robes, mandatory water shoes, toiletries (shampoo, conditioner, body wash, face wipes) as well as hair dryers and straightening irons, all of which are available in the locker rooms. The only thing you might want to bring if you use it is face moisturizer.
Is the experience co-ed?
Yes, both men and women enjoy the bath area together and receive treatments in the same area.
I am pregnant, can I come enjoy an AIRE experience?
Unfortunately, if you are pregnant you will not be able to enjoy any of our AIRE experiences. Due to specific nature of our treatments, we can’t offer expectant mothers to take part in any of our treatments or the bath experience. We also do not offer any pre-natal services at this time.
Thank you for your cooperation and we look forward to having you back in the future post pregnancy so that you can enjoy a great experience for recovery.
Is there a minimum age requirement?
The minimum age requirement to enter AIRE is 18. Anyone under 18 will not be allowed to access the facilities or enjoy any of our treatments.
We regret that we cannot be responsible for any loss or damage to personal items while your visit at AIRE. Please keep all valuables locked in your locker during your visit and make sure it is properly locked before leaving the dressing room to begin your experience.
Loss or Damage
Lockers are provided during your time at Aire Ancient Baths. We regret that we cannot be held responsible for any loss or damage of personal possession.
All lost property found on the premises should be handed in at the reception. Items will be stored for 4 months, if they are not collected within this time, they will be donated to local charities. Liquids, undergarments and hairbrushes are kept for 24 hours only.
Do you offer Group reservations or private sessions?
We offer the option of renting entire session for your private group or renting the space for numerous hours for special events. You may contact our booking department for details and options at email@example.com
CANCELLATIONS, RESCUEDULES AND REFUNDS POLICIES
Visit here for further information.
I would like to purchase a gift box, what are my options?
We offer physical and virtual Aire gift cards. All gift cards are redeemable for specific experiences, NOT MONETARY VALUES. The gift card must be redeemed for the services for which it was purchased. You are, however, able to add on to the gift card services when making your reservation and simply pay the difference.
Phyfsical Gift Box: To purchase a physical gift box you must either come onsite and purchase in person or we also offer messenger services and UPS service via our web. A messenger service is offered for same day deliveries to the Loop and rates beging at $20. Please contact our booking department for a quote and details on our delivery range. We also offer mailing of a physical AIRE gift box anywhere in the US through UPS. You can purchase it on our website or in-person and you will see estimated delivery and fees once you share your destination address.
Virtual Gift Box: Our virtual gift boxes are sent to the recipient in the form of an email. You can book online through our website.
To redeem an AIRE gift box, you can either input the gift box number when making a reservation online, or provide us with the gift box number when making a reservation over the phone or via email.
Can I redeem my AIRE Gift Box in any AIRE?
Sadly you have to redeem your giftbox in the location it was purchased.
I have a gift box, how long do can I use it?
AIRE Gift Boxes expire nine years from purchase date. They are transferable and may be redeemed online or by contacting our booking department.
By purchasing a Gift Box, the customer accepts that, after the first 25 months from the date of purchase, the service acquired at the time of purchase may have been withdrawn from the menu, in which case an equivalent one will be offered. In addition, if after these 25 months the service purchased at the time of purchase suffers an increase in price, the customer must pay the difference at the time of booking.
Is it safe to go to AIRE?
Yes. We have taken all the sanitary and hygiene measures established by the authorities as well as many other extraordinary measures to intensify our cleaning and disinfecting protocols. The most important thing for us is the safety of both our clients and our staff.
Will I have to wear a mask?
Please note that we no longer require our clients to wear a mask, nevertheless, our employees will continue to wear masks throughout the facility to ensure a safe environment.
Do I have to be vaccinated against COVID-19 to visit AIRE?
No, in accordance with New York City regulations beginning March 7th vaccines are no longer mandatory for patrons in order to enjoy the AIRE Experience.
I have some specific questions/concerns, who can I contact?
For any further questions or concerns, please do not hesitate to contact our Customer Service team at firstname.lastname@example.org