What is AIRE and what is the AIRE Experience? What makes it different from a spa?
AIRE Ancient Baths is a unique relaxation space where your body and mind will release the stress of everyday life. The experience we offer you will allow you to feel a set of sensations with yourself or shared with whoever you want.
The AIRE Experience includes our thermal tour in a unique environment where you can move freely. You will enjoy a journey of sensations as you walk through our baths at different temperatures, strolling through a unique architectural space in the city. Let yourself be guided by candlelight and the scent of orange blossom and complete your experience with a massage or ritual to achieve a state of total relaxation of body and mind.
What experience do I need to get? What kind of massages do you offer?
The AIRE Experience is truly complete when a massage or ritual is added to our iconic thermal tour. That is why we have designed a series of experiences that include mainly relaxing massages with specific products to bring you unique sensations. All our experiences can be completed with our selection of complements to create an even more perfect trip. You can choose according to your needs or tastes to take you to the purest state of relaxation.
To avoid crowds, we have a limit on the number of people taking the thermal tour. We accept a certain number of clients per hour, and we only reserve a specific number of places for people who do not want massages. Massages can be performed during the entire duration of the experience, thus avoiding too many people in the thermal baths.
At AIRE Ancient Baths we have a wide range of experiences ideal for the different moments in which you want to relax.
>For moments when you need a bit of relaxation in your daily routine = Ancient Experiences
> For moments when you want to pamper yourself = Indulgent Experiences
> For moments when you want to pamper yourself and revitalize yourself = Renewing Experiences
> For moments when you want to enjoy relaxation with a companion, whether it is your partner, friends, family... = Couples Experiences
> For special moments or occasions = Signature Experiences
Do I have to make a reservation?
Yes, to come to AIRE you need to book in advance and you can do it through our website or by calling +1 312-312-9610. Weekends tend to sell out earlier, as well as same-day appointments. Our reservations are subject to the availability of each experience separately, so we recommend that you make your reservation as far in advance as possible to enjoy the experience you want.
The name of the reservation needs to match the name of the client. Otherwise,it will be necessary for the client to show a copy of the ID of the person who made the reservation.
What do I have to wear? What is the dress code?
The only thing you need is your bathing suit or bikini, since its use is mandatory in our facilities, although we have some available in case you need it. We will provide you with towels, non-slip shoes, hygiene products, hair dryers and hair straighteners.
The use of bikini or swimsuit is indifferent, although we recommend wearing a simple two-piece swimsuit if your experience includes exfoliation. In the case of The Signature Wine Experience, the color of your swimsuit does not matter, as the water does not fade.
It is not necessary to wear a bathing hat; in the case of people with long hair, we will request that it be tucked in.
I have been given an AIRE Experience, how do I reserve it and how long is it valid?
You can make your reservation through our website www.beaire.com, in the section, "I have a box", by calling +1 312-312-9610 or at chicago@beaire.com. You will only have to provide the code that you will find inside your Gift Box. Your AIRE Experience is valid for 5 years from the time of purchase and can only be redeemed at the same center for which it was purchased. When redeeming your Gift Box, the Experience will adhere to our booking policies.
I lost my gift box, what can I do?
You can contact us at chicago@beaire.com or +1 312-312-9610, we will try to help you locate your experience. In order to carry out the request we will need the following information:
- Date of purchase
- Buyer's full name
- Recipient's name
- Name of the experience
- Was it a physical or virtual box?
- Transaction number (you can find it on the confirmation email or purchase receipt)
Up to when can I cancel, change or place on hold my reservation?
The cancellation, modification or placing on hold of a booking can be made by calling +1 (312)-312-9610 or at chicago@beaire.com from the time of purchase up to 48 hours before without any problem. In this case, it will be possible to reschedule or request a refund.
I have a reservation on hold, how does it work? How do I reactivate it?
To have a reservation on hold is to have a pending experience to enjoy. To reactivate it or if you want more information about how to enjoy your experience on hold or to know how long you have to reactivate it, please contact us at +1 (312)-312-9610 or at chicago@beaire.com
What is the minimum age?
You must be over 18 years old.
I am pregnant, can I come and enjoy an AIRE Experience?
Unfortunately, the AIRE Experiences aren't suitable for pregnant clients.
We hope you understand that our priority is to provide a relaxing experience for all who visit AIRE but the safety of our clients is of our utmost priority.
We would love to be able to pamper the soon-to-be mothers, however the high humidity of our space can impact the blood flow and heart rate of the guest which could be potentially harmful. In addition, our therapists do not receive any specific training and our facilities are unprepared to accomodate pregnant clients and it’s specific necessities.
Please be assured that we have consulted with a team of experts regarding this matter and have made the decision that there is a risk associated.
According to expert sources consulted, people who have given birth should not go in the water (bathing, swimming...) until 6 weeks postpartum. We therefore recommend you wait until you are ready. We look forward to welcoming you back to AIRE after this time for a unique and relaxing experience. Do not hesitate to contact us at chicago@beaire.com with the subject "Post Pregnant AIRE Experience" and we will make sure you have your moment of relaxation with a special benefit.
Can I give an AIRE Experience as a gift?
Yes! Sharing AIRE means sharing a unique sensation. With our AIRE Gift Box you can give the AIRE Experience to whomever you want. The shipping costs and delivery time might change depending on the recipient’s address. The physical Gift Box has a design created for the recipient to discover your experience step by step. The digital version, on the other hand, is an immersive, interactive and customisable way to give AIRE as a gift. A digital sensory journey that you can send immediately and with which you can enjoy a small preview of what awaits in AIRE from anywhere.
The validity of both formats is unlimitted and can be transferable, that is, it can be used by anyone as it is a flexible gift.
If you want to give a gift for a specific day you can also do it through our website.
Can I change the AIRE Experience I have been gifted?
Yes, you can change your experience to one of a higher amount, paying the difference in price, but it is not possible to split or request one of a lower amount.
What is the bath area like? Will there be other people in the baths with me?
The bathing area is a large co-ed space, with different zones and massage areas. We regulate the capacity of the experiences in shifts, to guarantee your privacy and tranquility during them, but they will not be private so you will coincide with other clients.
We limit the number of people who can enter our center and we alternate clients between bathing and massage time in order to have as few people as possible.
How long is the experience?
Depending on the experience: about 1 hour and a half in experiences without massage and 2 or 3 hours in experiences with massages and rituals.
If your reservation is for the Ancient Baths experience, you will be able to visit the baths, the steam room and the rest area as you wish during the 90 minutes of the session. If you have scheduled any other AIRE Experience that combines our thermal tour with a Massage or Body Ritual, your thermal tour time will be included up to the total duration that the website establishes for the AIRE Experience you chose.
How and when will my massage take place?
The massages included in the experiences are performed within the total duration of the experience. It is not possible to choose the exact time of the massage.
Massage preferences
If you prefer a therapist of a specific genre or one in particular, please let us know in advance, so we can make a note of it. We do our best to accommodate all requests, but please note that we can not offer any guarantees, as the schedule is created based on the availability of therapists and services booked.
We have a wide selection of experiences for two, perfect for sharing a unique moment. In addition, all our services can be booked as a couple experience, but we can only guarantee that the massage will be performed in the same room in the case of experiences created specifically for two. You can contact us in advance, and we will do our best to accommodate your request, unfortunately, we cannot guarantee it, as it is subject to availability on the day.
Can I eat on the premises?
Only the products included in the experiences can be consumed. If you wish, you can add one of our complements to make your experience still more complete.
Why are cell phones not allowed and why do I see people posting content in Social Media?
Phones and cameras are not allowed at AIRE during the open sessions to ensure peace and quiet throughout your experience, and the privacy of all our attendees.
Any content of that nature, which you may have seen online or on social media, has been created during private events or during photo shoots that occur outside of our regular hours. Thank you for your understanding.
Do you offer reservations for groups or private sessions?
Yes, you can book for up to 4 people through the website. But as our capacity is limited and silence is our mantra, bookings of more than 4 people will be managed and assisted by our staff to ensure everyone's AIRE Experience. You can always book a Private Session to enjoy AIRE completely to your liking. Contact us for more information at chicago@beaire.com.
Do you have special rates and promotions?
We have benefits for companies that collaborate with us. Contact us at chicago@beaire.com for more information.
Special benefits are occasional and not cumulative. We recommend that you subscribe to our newsletter to stay up to date.
Can I leave my suitcase or my electric scooter at AIRE?
Our reception staff will be able to hold it for you when you arrive at the center, but we will not be responsible for it. We recommend that you contact us in advance to make this type of inquiries.
I have lost something; do you have a lost and found box?
Please secure your belongings in a locker during your visit. We are not responsible for lost items. However, the reception desk always keeps lost items for a period of time, so it is possible that we may be able to find what you have lost there. Please contact us at chicago@beaire.com so we can look for it.
I have had a good/bad experience and would like to share it.
Customer satisfaction is our priority and your feedback is essential to us.
You can share your experience with us by sending an email to chicago@beaire.com