FAQ’s AIRE Ancient Baths Chicago

How does the AIRE Experience Work?

To enjoy our facilities, you must first make a reservation for a session online or by calling our booking center. During the session, you will have access to our signature Ancient Thermal Bath experience that allows you to experience our 6 thermal baths (hot bath, ice bath and cold plunges, warm bath, salt bath, and jet bath) as well as our steam rooms at different steam intensity with aromatherapy. You can also enjoy our indoor/outdoor bath that allows you to swim outside and the temperature of the bath will adjust depending on the season. You can also enjoy our salt exfoliation area. We also have a relaxation area where you can rest on heated marble and enjoy tea and water. Upon entering the bath area someone will provide you with a brief tour and afterwards you may roam freely.

If your reservation is The Ancient Thermal Baths you may circulate throughout the baths, steam room and seating area at your leisure for the 90 minutes of the duration of the session. If you are scheduled for any other experience that combines the Ancient Thermal Baths with a Massage your time of Thermal Bath Tour will be included whithin the total of duration of the experience you have choosen.

The AIRE experience is designed as a relaxing space in which cellphones and cameras are not allowed and we also ask you to keep your voices low for the proper enjoyment of all guests during the experience.

Do you offer couples massage?

All of our services can be done as a couple’s experiences. You can book any of our experiences for two people and let our booking team know that you would like a couple’s massage. We occasionally launch special services designed as an experience for two. You will find all this information online or you can ask our Chicago booking team for details at 312 945 7414 or by emailing bookingchicago@beaire.com. You can also sign up for our newsletter or follow us on social media to be updated on any specials we launch.

When will my massage take place?

If you have booked a massage it will most likely happen during the second hour of your session. Usually we have guests first enjoy the bath experience and then have their massages, but the staff who checks you in upon arrival to the bath area will be able to specify better depending on your massage length and the session schedule.

Will there be other people in Baths with me?

Yes. The bath area is a large space with different pools and massage areas. We limit our experiences per session to ensure the privacy and tranquility of the experience. The number of people that will be allowed in one same session depends on booked services and not all the guests will coincide in the baths at the same time. All sessions are co-ed.

Massage preferences

If you would prefer to have a female or male massage therapist, please let us know in advance so we can also make note of that. We try our best to accommodate all requests, but please note we offer NO GUARANTEES as the schedule is created based on massage therapists’ availability and booked services.

Experiences booked in the same session will usually be held in the same room. If you wish to have a separate room to your guests, please contact us in advance and we will try our best to accomdadate the request but cannot guarantee this as it is subject to availability on the day.

Arrival Time 

To enhance the Aire Ancient Bath Experience, we encourage you to arrive 15 minutes prior to your scheduled appointment time. Upon arrival into the Aire Ancient Bath, you will be requested to complete a health questionnaire. This information will not be processed in any automated database.  

Please understand that late arrivals will result in the experience time being shortened accordingly.  

What do I need to bring?

We kindly ask that you bring a bathing suit, however we have bathing suits to borrow if you do not have one. Everything else is provided onsite: towels, robes, mandatory water shoes, toiletries (shampoo, conditioner, body wash, face wipes) as well as hair dryers and straightening irons, all of which are available in the locker rooms. The only thing you might want to bring is facial skincare.

Is the experience co-ed?

Yes, both men and women enjoy the bath area together and receive treatments in the same area.

Do you offer parking:

We offer valet parking if you are arriving to AIRE by car. The cost of valet is $18 and is available from 8:30am to 11:30pm.

I am pregnant, can I come enjoy an AIRE experience?

Unfortunately, if you are pregnant you will not be able to enjoy any of our AIRE experiences. Due to the specific nature of our treatments, we can’t offer expectant mothers to take part in any of our treatments or the bath experience. We also do not offer any pre-natal services at this time.

Thank you for your cooperation and we look forward to having you in the future post pregnancy so that you can enjoy a great experience for recovery.

Is there a minimum age requirement?

The minimum age requirement to enter AIRE is 18. Anyone under 18 will not be allowed to access the facilities or enjoy any of our treatments.

Personal Items 

We regret that we cannot be responsible for any loss or damage to personal items while your visit at AIRE. Please keep all valuables locked in your locker during your visit and make sure it is properly locked before leaving the dressing room to begin your experience.

Loss or Damage 

Lockers are provided during your time at Aire Ancient Baths. We regret that we cannot be held responsible for any loss or damage of personal possession. 

All lost property found on the premises should be handed in at the reception. Items will be stored for 4 months, if they are not collected within this time, they will be donated to local charities. Liquids, undergarments and hairbrushes are kept for 24 hours only.  

Do you offer Group reservations or private sessions?

We offer the option of renting out the entire session for your private group or renting the space for numerous hours for special events. You may contact our booking team for details and options at bookingchicago@beaire.com.

CANCELLATIONS, RESCUEDULES AND REFUNDS POLICIES

Visit here for further information.

GIFT BOXES

I would like to purchase a gift box, what are my options?

We offer both physical and virtual AIRE gift boxes. Gift boxes are only redeemable for experiences and cannot be exchanged for monetary value. The gift boxes can be redeemed for services purchased and can only be upgraded to other services while also paying the difference. For special services purchased through a gift box please be mindful of the expiration date of that specific service.

Phyfsical Gift Box: To purchase a physical gift box you must either come onsite and purchase in person or we also offer messenger services and UPS service via our web. A messenger service is offered for same day deliveries to the Loop and rates beging at $20. Please contact our booking department for a quote and details on our delivery range. We also offer mailing of a physical AIRE gift box anywhere in the US through UPS. You can purchase it on our website or in-person and you will see estimated delivery and fees once you share your destination address.

Virtual Gift Box: Our virtual gift boxes are sent to the recipient in the form of an email. You can book online through our website.

To redeem an AIRE gift box, you can either input the gift box number when making a reservation online, or provide us with the gift box number when making a reservation over the phone or via email.

Can I redeem my AIRE Gift Box in any AIRE?

Sadly you have to redeem your giftbox in the location it was purchased.

I have a gift box, how long do can I use it?

AIRE Gift Boxes do not expire. They are transferable and may be redeemed online or by contacting our booking department. 

By purchasing a Gift Box, the customer accepts that, after the first 25 months from the date of purchase, the service acquired at the time of purchase may have been withdrawn from the menu, in which case an equivalent one will be offered. In addition, if after these 25 months the service purchased at the time of purchase suffers an increase in price, the customer must pay the difference at the time of booking.

OTHERS

I have some specific questions/concerns, who can I contact?

For any further questions or concerns, please do not hesitate to contact our Customer Service team at bookingchicago@beaire.com