Question 1

Can I give an AIRE Experience as a gift?

Accepted Answer

Yes! Sharing AIRE means sharing a unique sensation. With our AIRE Gift Box you can give the AIRE Experience to whomever you want. The shipping costs and delivery time might change depending on the recipient’s address. The physical Gift Box has a design created for the recipient to discover your experience step by step. The digital version, on the other hand, is an immersive, interactive and customisable way to give AIRE as a gift. A digital sensory journey that you can send immediately and with which you can enjoy a small preview of what awaits in AIRE from anywhere. If you want to give a gift for a specific day you can also do it through our website. Physical or virtual Gift Boxes will expire no later than thirty-three (33) months from the date of purchase, after which they will no longer be valid.

Question 2

What experience do I need to get? What kind of massages do you offer?

Accepted Answer

The AIRE Experience is complete when a massage or ritual is added to our iconic thermal tour. That is why we have designed a series of experiences that include mainly relaxing massages with specific products to bring you unique sensations. All our experiences can be completed with our selection of complements to create an even more perfect trip. You can decide according to your needs or tastes to take you to the purest state of relaxation.
To avoid crowds, we have a limit on the number of people taking the thermal tour. We accept a certain number of clients per hour, and we only reserve a specific number of places for people who do not want massages. Massages may be performed at any time during the experience, thus avoiding too many people in the thermal baths.
At AIRE Ancient Baths we have a wide range of experiences ideal for the different moments in which you want to relax.
For moments when you need a bit of relaxation in your daily routine = Only Baths
For moments when you want to pamper yourself = Relaxing Massages
For moments when you want to enjoy relaxation with a companion, whether it is your partner, friends, family&#8230; = For Two
For special moments or occasions = Singular Experiences

Question 3

Can I change the AIRE Experience I have been gifted?

Accepted Answer

Yes, you can change or improve your experience by paying the difference in price, but it is not possible to split it or request one of a lower amount.

Question 4

How long is the experience?

Accepted Answer

Depending on the experience: 1 hour and a half in experiences without massage and 2 or 3 hours in experiences with massages and rituals.
If your reservation is for the Ancient Baths experience, you will be able to visit the baths, the steam room and the rest area as you wish during the 90 minutes of the session. If you have scheduled any other AIRE Experience that combines our thermal tour with a massage or body ritual, your thermal tour time will be included up to the total duration that the website establishes for the chosen AIRE Experience.

Question 5

How and when will my massage be performed?

Accepted Answer

The massages included in the experiences are performed within the total duration of the experience. It is not possible to choose the exact time of the massage.

Question 6

Massage preferences

Accepted Answer

If you prefer a specific therapist or have a therapist of a specific genre, please let us know in advance, so we can make a note of it. We do our best to accommodate all requests, but please note that we do not offer any guarantees, as the schedule is created based on the availability of therapists and services booked.
We offer a wide selection of experiences for two, perfect for sharing a unique moment. In addition, all our services can be booked as a couple experience, but we can only guarantee that the massage will be performed in the same room in the case of experiences created specifically for two. You can contact us in advance, and we will do our best to accommodate your request, unfortunately, we cannot guarantee it, as it is subject to availability on the day.

Question 7

Can I eat on the premises?

Accepted Answer

Only the products we offer during our experiences can be consumed. If you wish, you can add one of our complements to make your experience even more complete.